Territory Customer Success Manager - Waste & Recycling

wasteprocareers; Jacksonville (FL); On-site; USD 70,000 - 110,000; Full time

Job summary

Waste Pro USA is seeking a Sales Customer Success Manager to drive long-term growth and retention of revenue through proactive, in-person client interactions and strategic account management within the defined territory.

You will collaborate with Regional and Corporate Sales leadership, conduct site visits, tailor service solutions, negotiate renewals, and ensure exceptional client satisfaction while navigating the Waste Pro service portfolio.

Qualifications

• Education: AS/BA/BS in business, marketing, or communications.
• 2–5 years in sales or account management within managed services or B2B environments.
• Waste and recycling experience preferred but not required.
• Strong consultative selling, negotiation, and forecasting abilities.
• Proficiency with CRM tools and MS Office suite.

Responsibilities

• Develops max sales potential within defined territory.
• Collaborates with Regional and Corporate Sales leadership on market planning.
• Maintains collaborative customer experience and pro-active in-person visits.
• Ensures customer satisfaction through direct communication and feedback.
• Negotiates renewals and aligns services to client needs.
• Resolves issues and manages change actions to meet expectations.
• Forecasts revenue and reports activities and results.
• Travels extensively within defined sales area.

Skills

Sales

Account management

Customer success

Consultative selling

Negotiation

Education

AS/BA/BS in business/marketing

Tools

Salesforce

MS Outlook

MS Word

MS Excel

PowerPoint

Job description

Waste Pro USA is seeking a Sales Customer Success Manager to drive long-term growth and retention of revenue through proactive, in-person client interactions and strategic account management within the defined territory.

You will collaborate with Regional and Corporate Sales leadership, conduct site visits, tailor service solutions, negotiate renewals, and ensure exceptional client satisfaction while navigating the Waste Pro service portfolio.