Senior Customer Success Manager – Waste & Recycling Growth

Waste Pro USA Inc.; New Orleans (LA); Hybrid; USD 55,000 - 85,000; Full time

Job summary

Waste Pro of Louisiana is seeking a Customer Success Manager in New Orleans, LA. The role focuses on growing and retaining revenues through proactive client interactions, strategic planning, and cross-functional collaboration with sales and operations teams.

The candidate will manage existing customers, conduct in-person site visits, and drive renewals via consultative selling and pricing strategies. Travel within the defined area is required.

Qualifications

• Education: AS/BA/BS in business, marketing, or communications preferred.
• 2-5 years of sales, account management or client success experience in Managed Services or related field.
• Demonstrated consultative and solutions-based selling skills.
• Proficiency with CRM tools and Microsoft Office suite.

Responsibilities

• Develops maximum potential sales volume within defined territory.
• Partner with Regional Sales Manager to develop market and sales plans.
• Develops a collaborative customer experience with proactive in-person visits.
• Ensures customer satisfaction through direct communication and feedback.
• Matches Waste Pro services to client needs and initiates changes to meet them.
• Manages service/price change transactions and renewal negotiations.
• Uses Salesforce to track activities and forecast revenue.
• Interacts with executives and management to drive client success.

Skills

Consultative selling

Relationship building

Negotiation

Strategic planning

Time management

Education

AS/BA/BS in business, marketing, or communications

Tools

CRM software

MS Office

Job description

Waste Pro of Louisiana is seeking a Customer Success Manager in New Orleans, LA. The role focuses on growing and retaining revenues through proactive client interactions, strategic planning, and cross-functional collaboration with sales and operations teams.

The candidate will manage existing customers, conduct in-person site visits, and drive renewals via consultative selling and pricing strategies. Travel within the defined area is required.