Territory Customer Service & Growth Manager

Vestis; Pocatello (ID); On-site; USD 70,000 - 90,000; Full time

Job summary

Vestis is seeking a Customer Service Manager to lead a service territory with direct supervision of route representatives. You will drive safety, customer retention, and growth while managing AR and renewals.

Expect frequent travel to client sites and strong emphasis on coaching and team performance. The role requires 2+ years in service/route-based environments, excellent interpersonal skills, and the ability to recruit and develop a high-performing team.

Qualifications

• Two years of service and route-based industry experience is required or preferred.
• Significant customer interface and service experience.
• Production planning, maintenance, or warehouse operations experience preferred.

Responsibilities

• Promote and sustain a safety culture and manage route sales reps.
• Coach and develop Route Sales Representatives in your territory.
• Recruit, select and hire Route Sales employees; manage AR collections.
• Visit customers quarterly to review growth and service opportunities.
• Negotiate renewals and protect pricing and profitability.
• Daily contact with RSRs to address pending items and ensure timely resolution.

Skills

Interpersonal skills

Customer service

Negotiation

MS Office

Sales exposure

Team leadership

Education

High school diploma

Bachelor's degree preferred

Tools

MS Office

Job description

Vestis is seeking a Customer Service Manager to lead a service territory with direct supervision of route representatives. You will drive safety, customer retention, and growth while managing AR and renewals.

Expect frequent travel to client sites and strong emphasis on coaching and team performance. The role requires 2+ years in service/route-based environments, excellent interpersonal skills, and the ability to recruit and develop a high-performing team.