Territory Coatings Tech Service Specialist

Guardian Protection Products; Shipshewana (IN); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Paid vacation and holidays

Company-paid life insurance

Career development opportunities

Travel and customer-facing technical经验

Job summary

FinishWorks seeks a Technical Service Representative to deliver expert technical support to customers within an assigned territory. You will optimize coating performance, resolve process issues, conduct product evaluations, provide training, and assist with new product implementations.

The role requires extensive travel, strong troubleshooting skills, and collaboration with sales, operations, and R&D teams to ensure customer success and product quality.

Qualifications

• High school diploma or equivalent required.
• Minimum one year of industrial finishing, coatings, manufacturing, laboratory, or related technical experience.
• Valid driver’s license and ability to travel extensively.
• Strong troubleshooting and problem-solving skills.
• Excellent verbal and written communication skills.
• Strong organizational and time management abilities.
• Proficiency with Microsoft Office applications.

Responsibilities

• Serve as the primary technical resource for assigned customers and territory accounts.
• Analyze customer issues and recommend solutions to improve product performance and application processes.
• Conduct on-site product testing, evaluations, and process refinements.
• Provide customer training on products, application techniques, and best practices.
• Support equipment installations, startups, and technical troubleshooting activities.
• Document service activities, technical findings, and customer recommendations in a timely manner.
• Travel throughout assigned territories to support customer needs.

Skills

Troubleshooting

Communication skills

Time management

Organizational skills

Travel readiness

MS Office proficiency

Education

High school diploma or equivalent

Tools

Microsoft Office

Technical equipment knowledge

Job description

FinishWorks seeks a Technical Service Representative to deliver expert technical support to customers within an assigned territory. You will optimize coating performance, resolve process issues, conduct product evaluations, provide training, and assist with new product implementations.

The role requires extensive travel, strong troubleshooting skills, and collaboration with sales, operations, and R&D teams to ensure customer success and product quality.