Field Technical Service Specialist (Coatings)

The RPM Wood Finishes Group; Shipshewana (IN); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Paid vacation and holidays

Company-paid life insurance

Career development opportunities

Travel and customer-facing technical经验

Job summary

The RPM Wood Finishes Group is seeking a Technical Service Representative to provide technical expertise and field support in an assigned territory. You will optimize coating performance, resolve process issues, conduct product evaluations, and support new product implementations.

Responsibilities include on-site testing, customer training, equipment startups, and collaboration with internal teams to ensure customer satisfaction and product success. Extensive travel within territory is required.

Qualifications

• High school diploma or equivalent required.
• Minimum one year of industrial finishing, coatings, manufacturing, laboratory, or related technical experience.
• Valid driver's license and ability to travel extensively.
• Strong troubleshooting and problem-solving skills.
• Excellent verbal and written communication skills.
• Strong organizational and time management abilities.
• Proficiency with Microsoft Office applications.

Responsibilities

• Serve as the primary technical resource for assigned customers and territory accounts.
• Analyze customer issues and recommend solutions to improve product performance and application processes.
• Conduct on-site product testing, evaluations, and process refinements.
• Provide customer training on products, application techniques, and best practices.
• Support equipment installations, startups, and technical troubleshooting activities.
• Evaluate coating performance and assist customers with quality improvement initiatives.
• Document service activities, technical findings, and customer recommendations in a timely manner.
• Collaborate with laboratory, operations, product development, and sales teams to resolve complex technical issues.
• Travel throughout assigned territories to support customer needs.
• Prepare regular reports on customer activities, technical support efforts, and project progress.

Skills

Troubleshooting

Communication

Time management

Microsoft Office

Travel readiness

Driver's license

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

The RPM Wood Finishes Group is seeking a Technical Service Representative to provide technical expertise and field support in an assigned territory. You will optimize coating performance, resolve process issues, conduct product evaluations, and support new product implementations.

Responsibilities include on-site testing, customer training, equipment startups, and collaboration with internal teams to ensure customer satisfaction and product success. Extensive travel within territory is required.