Technical Service Rep

FinishWorks; Millersburg (OH); On-site; USD 45,000 - 55,000; Full time

Job summary

A leading manufacturing company is seeking a Technical Service Representative to manage service requirements for accounts in Millersburg, Ohio. This full-time role involves ensuring product quality, troubleshooting technical issues, and providing professional representation at trade shows. The ideal candidate will have at least a high school diploma, strong leadership and communication skills, and a minimum of one year of related experience. This position offers an opportunity to collaborate and innovate within the quality assurance sector.

Qualifications

• Minimum 1-year related finishing experience or laboratory formulation experience.
• Professional training in related business and/or professional seminars.

Responsibilities

• Manage daily service requirements for assigned accounts.
• Ensure quality of coatings and troubleshoot technical problems.
• Provide regular reporting of activities to management.
• Represent the company at trade shows and industry organizations.

Skills

Excellent motivational facilitator skills

Excellent people and leadership skills

Excellent analytical and organizational skills

Excellent verbal and written communication skills

Computer skills include word processing and spreadsheets

Ability to think creatively

Education

High school graduate or equivalent

Job description

Technical Service Representative – FinishWorks

General Summary

Directly manage daily service requirements for assigned account(s)/territory. Assure proper and effective coverage of all assigned account(s).

Principle Duties and Responsibilities

• Ensure quality of coatings
• Analyze customer issues and troubleshoot technical problems
• Directly responsible for all service activities within assigned territory/account(s)
• • On-site product testing and refinement
  • Customer personnel training and development as directed
  • Product and process issue resolution
  • Process documentation in a timely manner and as directed
  • Process auditing
  • Other assigned service requirements as directed/assigned
  • Stay up to date with product knowledge and industry trends to provide accurate and timely support
• Provide appropriate and regular reporting of activities and accomplishments to Director of Strategic Initiatives and others as directed
• Provide professional representation for the company at trade shows and with industry organizations and attend company functions as directed
• Collaborate with other team members to escape complex technical issues

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Experience and Education Required/Preferred

• High school graduate or equivalent required
• Minimum 1-year related finishing experience or laboratory formulation experience
• Professional training in related business and/or professional seminars

Specific Knowledge, Skills, and Abilities Required

• Excellent motivational facilitator skills
• Excellent people and leadership skills
• Excellent analytical and organizational skills
• Excellent verbal and written communication skills
• Excellent score on color examination
• Computer skills include word processing and spreadsheets
• Ability to objectively assess positive performance and address performance issues
• Self‑motivated, proactive, aggressive, and self‑assured work ethics
• Provide leadership (leading by example with confident decision‑making ability)
• Ability to think creatively to define and address personal, group or business needs and opportunities
• Ability to travel as required

Reasoning Ability

• Comprehend technology uses and applications

Seniority Level

Associate

Employment Type

Full‑time

Job Function

Quality Assurance

Industries

Manufacturing and Paint, Coating, and Adhesive Manufacturing