Senior Technical Service Representative

Rust-Oleum; San Antonio (TX); On-site; USD 90,000 - 120,000; Full time

Job summary

FinishWorks is seeking a Senior Technical Service Representative to support key customer accounts with technical expertise, relationship management, and proactive service delivery. This role links customers and the business to ensure product performance and resolve technical challenges across territories.

The candidate will manage service activities, provide product testing, training, and ongoing support while collaborating with internal teams to drive growth and maintain strong partnerships

Qualifications

• 10+ years of industrial finishing, coatings or laboratory formulation experience.
• Excellent communication, leadership, problem-solving and customer service skills.
• Ability to travel extensively and work independently in manufacturing environments.

Responsibilities

• Manage day-to-day technical service requirements for assigned accounts and territories.
• Ensure optimum coating quality and product performance.
• Troubleshoot customer concerns and implement corrective actions.
• Conduct on-site product testing, process audits and refinements.
• Provide customer training and technical guidance.
• Document service activities and maintain communication with internal teams.
• Train and mentor developing Technical Service and Sales Representatives.
• Support business growth initiatives through exceptional customer service and technical expertise.

Skills

Technical service

Coatings

Customer service

Leadership

Job description

JOB DESCRIPTION

FinishWorks is seeking a highly experienced Senior Technical Service Representative to support key customer accounts through technical expertise, relationship management, and proactive service delivery.

This position serves as a critical link between customers and the business, ensuring product performance, resolving technical challenges, and supporting strategic growth initiatives.

The successful candidate will be responsible for managing all service activities within assigned accounts and territories, including product testing, troubleshooting, process improvement, customer training, and technical support. This individual will work directly with customer personnel to ensure coating systems are performing to expectations while providing timely solutions to product and process-related issues. The role requires strong communication skills, a consultative approach, and the ability to build trusted partnerships with customers and internal stakeholders.

Key responsibilities include:

• Managing day-to-day technical service requirements for assigned accounts and territories.


• Ensuring optimum coating quality and product performance.


• Troubleshooting customer concerns and implementing corrective actions.


• Conducting on-site product testing, process audits, and refinements.


• Providing customer training and technical guidance.


• Documenting service activities and maintaining communication with internal teams.


• Training and mentoring developing Technical Service and Sales Representatives.


• Supporting business growth initiatives through exceptional customer service and technical expertise.


• Representing FinishWorks professionally at customer locations, industry events, and trade organizations.

Qualified candidates should possess a minimum of 10 years of industrial finishing, coatings, or laboratory formulation experience, along with a strong understanding of industrial wood coatings and application equipment. Excellent communication, leadership, problem-solving, and customer service skills are essential. The ability to travel extensively and work independently in manufacturing environments is required.

This position offers an opportunity to play a key role in customer retention, revenue growth, and the continued success of FinishWorks' strategic accounts while helping expand the company's presence within the industrial wood coatings market.