Tenant Services & Projects Coordinator

UG2; San Francisco (CA); On-site; USD 60,000 - 75,000; Full time

Job summary

UG2 in San Francisco is seeking a Project Coordinator to support tenant-related administrative operations, including rent collection, service-request triage, lease reporting, and event coordination. The ideal candidate is highly organized, detail-oriented, and capable of managing multiple priorities efficiently and professionally.

This role involves maintaining records, onboarding vendors, monitoring performance, and providing general administrative support to the property management team, with

Qualifications

• Minimum of one (1) year of customer service or tenant services experience.
• Strong written and verbal communication skills.
• High proficiency in Microsoft Office (Excel, Word, PowerPoint).
• Ability to manage multiple tasks, prioritize effectively, and meet deadlines under pressure.
• Excellent organizational skills and attention to detail.
• Professional demeanor with a strong sense of accountability and initiative.

Responsibilities

• Serve as the primary contact for tenants regarding administrative matters.
• Coordinate and manage rent collection processes and records.
• Triage tenant service requests and dispatch appropriate personnel.
• Maintain service request logs and track resolution timelines.
• Assist in monthly lease compliance and rent reporting.
• Prepare documentation and internal communications on tenant activities.
• Onboard vendors and monitor performance against SLAs.
• Coordinate and logistics for tenant events with vendors.
• Provide day-to-day administrative support to the property management team.
• Support billing coordination, invoice tracking, and compliance docs.

Skills

Customer service / tenant services

Strong written & verbal communication

Microsoft Office proficiency

Multitasking & prioritization

Organizational skills & attention to

Professional demeanor & initiative

Tools

Microsoft Office Suite (Excel, Word, PowerPoint)

Job description

UG2 in San Francisco is seeking a Project Coordinator to support tenant-related administrative operations, including rent collection, service-request triage, lease reporting, and event coordination. The ideal candidate is highly organized, detail-oriented, and capable of managing multiple priorities efficiently and professionally.

This role involves maintaining records, onboarding vendors, monitoring performance, and providing general administrative support to the property management team, with