Tenant Services & Operations Coordinator

Default Brand; Scottsdale (AZ); On-site; USD 40,000 - 50,000; Full time

Job summary

Piedmont is seeking a Tenant Service Coordinator to manage administrative tasks for a city-wide portfolio and support property management. You will answer the front desk, handle tenant requests, and oversee the tenant work order system.

The role emphasizes strong communication, organization, and collaboration with Property Management to meet service metrics and ensure excellent tenant relations.

Qualifications

• Two years of customer service experience required.
• High School diploma or equivalent required; two- or four-year college degree preferred.
• Proficiency in Microsoft Office.
• Real estate software experience preferred.
• Excellent phone, verbal and written communication skills.
• Must be a self-starter, self-disciplined and highly organized.
• Strong work ethic, team-oriented and dependable.
• Must be able to move around property and attend site visits.
• Routine travel for company-wide meeting may occur annually.

Responsibilities

• Administer the tenant system (Angus), dispatch work orders, train tenants and employees, monitor reports.
• Respond to tenant requests, determine urgency, create work orders, and coordinate with property management.
• Enter tenant requests received outside the tenant system and monitor completion times.
• Coordinate day-to-day tenant communications and after-hours notices with contractors.
• Manage conference room scheduling and maintain office appearance and supplies.

Skills

Customer service excellence

Verbal and written communication

Self-motivated and organized

Education

HS diploma or equivalent

Two-year college degree preferred

Four-year college degree preferred

Tools

Microsoft Office

Real estate software

Job description

Piedmont is seeking a Tenant Service Coordinator to manage administrative tasks for a city-wide portfolio and support property management. You will answer the front desk, handle tenant requests, and oversee the tenant work order system.

The role emphasizes strong communication, organization, and collaboration with Property Management to meet service metrics and ensure excellent tenant relations.