Tenant Services Coordinator – Front Desk & Office (Onsite)

US Diversity Job Search; Miami (FL); On-site; USD 57,308,000 - 68,770,000; Full time

Job summary

Beacon Hill is seeking a Tenant Services Coordinator to support daily operations within a Class A commercial office environment in Miami, FL. This highly visible role serves as the primary point of contact for tenants, visitors, vendors, and internal property management teams.

The ideal candidate is organized, customer-focused, detail-oriented, and enjoys providing exceptional service while managing administrative and operational responsibilities.

Qualifications

• 2-4 years of administrative, tenant services, front desk, office coordination, customer service, or property support experience
• Bilingual English/Spanish preferred
• Strong customer service and communication skills
• Experience managing multiple priorities in a fast-paced environment
• Proficiency with Microsoft Office applications, particularly Excel

Responsibilities

• Provide professional front desk and tenant services support
• Answer and direct incoming phone calls and visitor inquiries
• Monitor and respond to tenant requests received through shared inboxes and service platforms
• Process building access requests and vendor authorization requests
• Review and process fitness center membership applications
• Maintain tenant records, emergency contact information, and directory updates
• Coordinate incoming and outgoing mail, courier services, and special deliveries
• Process invoices and maintain payment tracking records
• Support property management teams with administrative coordination and documentation
• Maintain inventory levels for office, coffee, and breakroom supplies
• Coordinate service requests with vendors and building partners
• Assist with correspondence, document preparation, filing, scanning, and data entry
• Maintain tracking logs, reports, and spreadsheets
• Serve as a customer service resource for tenants and visitors

Skills

Front desk

Customer service

Bilingual English/Spanish

Tools

Nexus Invoice Processing System

Microsoft Excel

Microsoft Office Suite

Job description

Beacon Hill is seeking a Tenant Services Coordinator to support daily operations within a Class A commercial office environment in Miami, FL. This highly visible role serves as the primary point of contact for tenants, visitors, vendors, and internal property management teams.

The ideal candidate is organized, customer-focused, detail-oriented, and enjoys providing exceptional service while managing administrative and operational responsibilities.