Tenant Services Administrator

US Diversity Job Search; Miami (FL); On-site; USD 57,308,000 - 68,770,000; Full time

Job summary

Beacon Hill is seeking a Tenant Services Coordinator to support daily operations within a Class A commercial office environment in Miami, FL. This highly visible role serves as the primary point of contact for tenants, visitors, vendors, and internal property management teams.

The ideal candidate is organized, customer-focused, detail-oriented, and enjoys providing exceptional service while managing administrative and operational responsibilities.

Qualifications

• 2-4 years of administrative, tenant services, front desk, office coordination, customer service, or property support experience
• Bilingual English/Spanish preferred
• Strong customer service and communication skills
• Experience managing multiple priorities in a fast-paced environment
• Proficiency with Microsoft Office applications, particularly Excel

Responsibilities

• Provide professional front desk and tenant services support
• Answer and direct incoming phone calls and visitor inquiries
• Monitor and respond to tenant requests received through shared inboxes and service platforms
• Process building access requests and vendor authorization requests
• Review and process fitness center membership applications
• Maintain tenant records, emergency contact information, and directory updates
• Coordinate incoming and outgoing mail, courier services, and special deliveries
• Process invoices and maintain payment tracking records
• Support property management teams with administrative coordination and documentation
• Maintain inventory levels for office, coffee, and breakroom supplies
• Coordinate service requests with vendors and building partners
• Assist with correspondence, document preparation, filing, scanning, and data entry
• Maintain tracking logs, reports, and spreadsheets
• Serve as a customer service resource for tenants and visitors

Skills

Front desk

Customer service

Bilingual English/Spanish

Tools

Nexus Invoice Processing System

Microsoft Excel

Microsoft Office Suite

Job description

Beacon Hill was founded to set a new standard in search, career placement and flexible staffing.

Position Summary

Beacon Hill is seeking a Tenant Services Coordinator to support daily operations within a Class A commercial office environment. This highly visible role serves as the primary point of contact for tenants, visitors, vendors, and internal property management teams. The ideal candidate is organized, customer-focused, detail-oriented, and enjoys providing exceptional service while managing administrative and operational responsibilities.

Position Details

• Job Type: Contract-to-Hire
• Pay Rate: $20.00 - $24.00/hour
• Schedule: Monday-Friday, 8:00 AM - 5:00 PM
• Work Arrangement: Fully Onsite

Key Responsibilities

• Provide professional front desk and tenant services support
• Answer and direct incoming phone calls and visitor inquiries
• Monitor and respond to tenant requests received through shared inboxes and service platforms
• Process building access requests and vendor authorization requests
• Review and process fitness center membership applications
• Maintain tenant records, emergency contact information, and directory updates
• Coordinate incoming and outgoing mail, courier services, and special deliveries
• Process invoices and maintain payment tracking records
• Support property management teams with administrative coordination and documentation
• Maintain inventory levels for office, coffee, and breakroom supplies
• Coordinate service requests with vendors and building partners
• Assist with correspondence, document preparation, filing, scanning, and data entry
• Maintain tracking logs, reports, and spreadsheets
• Serve as a customer service resource for tenants and visitors

Systems & Tools

• Microsoft Excel
• Microsoft Office Suite
• Microsoft Outlook
• Microsoft Word
• Nexus Invoice Processing System

Qualifications

• 2-4 years of administrative, tenant services, front desk, office coordination, customer service, or property support experience
• Bilingual English/Spanish preferred
• Strong customer service and communication skills
• Experience managing multiple priorities in a fast-paced environment
• Proficiency with Microsoft Office applications, particularly Excel
• Comfortable working with spreadsheets, tracking logs, and administrative systems
• Strong organizational skills and attention to detail
• Ability to work independently and take initiative
• Professional demeanor with excellent written and verbal communication skills
• Property management experience is a plus, but strong administrative professionals are encouraged to apply

Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply.

California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Company Profile

Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement. Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs. Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com.

Benefits Information

Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.

We look forward to working with you!Beacon Hill. Employing the Future (TM)