Service Coordinator

US Diversity Job Search; Pittsburgh (Allegheny County); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Job summary

Beacon Hill is seeking a compassionate Service Coordinator to serve as the first point of contact for clients and visitors, manage front desk operations, and connect people with internal programs and community resources.

You will educate community members about available services, prepare documents, and help ensure timely, accurate information is shared. Strong organizational skills and empathy are essential.

Qualifications

• 2+ years of service oriented work experience.
• High school diploma or equivalent preferred.
• Strong computer skills including MS Suite applications.
• Ability to practice patience, compassion, and empathy.
• Strong organizational skills and attention to detail.

Responsibilities

• Serve as the first point of contact for clients, visitors, and community members.
• Answer and direct incoming phone calls, emails, and walk-in inquiries professionally and efficiently.
• Prepare correspondence, resource materials, reports, and other administrative documents.
• Conduct intake conversations to assess client needs and identify appropriate services.
• Educate community members about programs and services offered by the organization.
• Connect individuals and families with internal programs and community resources.

Skills

Service oriented

Customer service

Communication skills

MS Suite

Organizational skills

Education

High school diploma or equivalent

Tools

MS Office

Job description

Beacon Hill was founded to set a new standard in search, career placement and flexible staffing. An established nonprofit is seeking a compassionate, organized, and service-oriented Service Coordinator to serve as a key point of contact for community members seeking assistance and support. This individual will manage front desk operations, provide exceptional customer service, connect individuals with internal programs and community resources, and help ensure visitors receive timely and accurate information regarding available services. The Service Coordinator plays a critical role in creating a welcoming environment while supporting the organization's mission of improving lives through community-based programs and services.

If you are looking for a role where you can directly make an impact in the community with a reputable organization,

Responsibilities

• Serve as the first point of contact for clients, visitors, and community members.
• Answer and direct incoming phone calls, emails, and walk-in inquiries professionally and efficiently.
• Prepare correspondence, resource materials, reports, and other administrative documents.
• Conduct intake conversations to assess client needs and identify appropriate services.
• Educate community members about programs and services offered by the organization.
• Connect individuals and families with internal programs and community-based resources.

Requirements

• 2 or more years of service oriented work experience
• High school diploma or equivalent is preferred
• Strong computer skills including MS Suite applications
• Ability to practice patience, compassion, and empathy
• Strong organizational skills and attention to detail

Company Profile

Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement. Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs. Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com.

Benefits Information

Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.

We look forward to working with you. Beacon Hill. Employing the Future (TM)

Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply.

California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.