Tenant Experience Specialist

Willow-Bridge-Property-Compan; Atlanta (GA); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k)

Paid time off

Job summary

Lincoln Property Company is seeking a Tenant Services Coordinator to elevate the tenant experience and support occupancy goals. You will assist the team with administrative tasks, tenant communications, and filing, while ensuring service quality for our tenants and clients.

The role is 100% in-office, requiring strong organizational skills, MS Office proficiency, and the ability to respond to tenant needs promptly.

Qualifications

• High School Diploma/GED or equivalent experience; Bachelor’s degree preferred.
• Working knowledge of Microsoft Office Suite.
• Strong organizational skills with an inquisitive mentality.
• Communication skills sufficient to exchange straightforward information with tenants, vendors, and team members.

Responsibilities

• Assist the team with administrative tasks, including answering phones, communicating with tenants, maintaining files, and insurance certificates.
• Manage the work order system and follow up on specific orders; assist with emergency procedures and fire drill preparations.
• Process and code invoices; assist with tenant work orders for monthly billbacks and readings.
• Respond to tenant needs; ensure staff resolve problems promptly.
• Coordinate move-in/move-out documentation; review COIs for accuracy.
• Maintain updated tenant contact lists and support tenant events and conference center reservations.

Skills

Microsoft Office Suite proficiency

Strong organizational skills

Effective communication

Basic math skills

Education

High School Diploma/GED

Bachelor’s degree preferred

Job description

Lincoln Property Company is seeking a Tenant Services Coordinator to elevate the tenant experience and support occupancy goals. You will assist the team with administrative tasks, tenant communications, and filing, while ensuring service quality for our tenants and clients.

The role is 100% in-office, requiring strong organizational skills, MS Office proficiency, and the ability to respond to tenant needs promptly.