Temporary Patient Experience Advocate

Regions Hospital; Saint Paul (MN); On-site; USD 23,000 - 26,000; Full time

Job summary

Regions Hospital in Saint Paul, MN, is seeking a Patient Experience Ambassador to advocate for patients during their hospital stay by delivering proactive, compassionate support, visiting daily, identifying nonclinical needs, and facilitating clear communication with care teams.

The role emphasizes building trust, resolving concerns when possible, guiding patients to available resources, and contributing to a positive experience.

Qualifications

• Bachelor's degree in a related field is required.
• Two years of professional experience in a related discipline.
• Currently enrolled for a degree in a related discipline.

Responsibilities

• Manage daily visits to assigned patients, in person and by phone.
• Build trusting relationships through active listening and compassionate communication.
• Assess nonclinical needs and coordinate solutions with hospital departments.
• Provide information about services, amenities, and available resources.
• Document patient interactions and follow-up actions per guidelines.
• Collaborate with nursing and other departments to address patient needs.

Skills

Customer service

Interpersonal skills

Communication

Organizational skills

HIPAA compliance

Time management

Education

Bachelor's degree in business, nursing, operations management, industrial engineering, healthcare, statistics, or related discipline

Currently enrolled for a degree in business, nursing, operations management, industrial engineering, healthcare, statistics, or related discipline

Tools

Microsoft Office

Excel

Word

PowerPoint

Project management tools

Process mapping

Data analysis tools

Job description

Regions Hospital in Saint Paul, MN, is seeking a Patient Experience Ambassador to advocate for patients during their hospital stay by delivering proactive, compassionate support, visiting daily, identifying nonclinical needs, and facilitating clear communication with care teams.

The role emphasizes building trust, resolving concerns when possible, guiding patients to available resources, and contributing to a positive experience.