Patient Experience Ambassador – Welcoming & Support

Aramark; Gainesville (GA); On-site; USD 20,664,000 - 27,552,000; Full time

Job summary

Aramark seeks a Patient Ambassador in Gainesville, GA to greet and assist guests, visitors, and staff, delivering excellent customer service in hospital or long-term care settings. Role may include support in Emergency Department or dining areas, with duties varying by client requirements and business needs.

The position emphasizes patient privacy, safety, and confidentiality, and requires adaptability, calmness under pressure, and strong communication skills to respond to guest needs and ensure

Qualifications

• Healthcare experience is helpful but not required.
• Fluent English; bilingual or multilingual is a plus.
• Ability to stay calm in less than calm circumstances.
• Flexible and adaptable to change.

Responsibilities

• Maintains the privacy, safety, and dignity of each customer by observing client confidentiality and by rigorously adhering to safety and sanitation standards
• Ensures timely response to guest/customer request for information or assistance, calls out any delays or other problems that are identified
• Maintains friendly, efficient, positive customer service demeanor toward customers, clients, and co-workers.
• Responsive to customer needs.
• Adheres to the established policies addressing confidentiality of patient information.
• Maintains compliance with ARAMARK’s standards of operation. Adheres to ARAMARK’s Business Conduct Policy at all times. Maintains all records and reports to ensure compliance with all local, state, and federal regulations and codes.
• Adheres to Aramark safety policies and procedures including the use of proper personal protective gear and following proper infection control measures.
• Assists in training other employees. Work will vary with changing needs and priorities. Management may revise duties/schedule at any time.

Skills

Healthcare experience

Fluent English

Calm under pressure

Flexibility/adaptability

Job description

Aramark seeks a Patient Ambassador in Gainesville, GA to greet and assist guests, visitors, and staff, delivering excellent customer service in hospital or long-term care settings. Role may include support in Emergency Department or dining areas, with duties varying by client requirements and business needs.

The position emphasizes patient privacy, safety, and confidentiality, and requires adaptability, calmness under pressure, and strong communication skills to respond to guest needs and ensure