Patient Experience Advocate

North Mississippi Health Services; Tupelo (MS); On-site; USD 50,000 - 70,000; Full time

Job summary

North Mississippi Health Services seeks a Patient Experience Liaison to advance patient-family centered care across the system. You will bridge patients, families, and clinical teams to resolve concerns, promote empathy, and foster accountability in service recovery.

In this role you will coordinate service initiatives, track experience metrics, educate patients, and participate in system-wide committees. Travel to facilities across the system is required.

Qualifications

• Experience in patient experience or service recovery.
• Strong communication and collaboration across departments.

Responsibilities

• Serve as a primary point of contact for patient and family concerns; facilitate timely resolution of complaints; ensure patients and families feel heard and respected.
• Track and report patient experience metrics and initiatives; maintain accurate documentation.
• Document, track, and route patient feedback within survey systems; ensure entry, escalation, and PHI/privacy compliance.
• Provide training to new leaders and ongoing training on how to interpret data to improve patient satisfaction.
• Partner with clinical, operational, and administrative teams during huddles and participate in system-level committees and workgroups as needed.
• Collaborate with facility leadership and frontline teams; monitor and analyze patient feedback data; support improvement plan development and execution.
• Provide education to patients during patient experience rounds and assist in distributing approved educational materials.
• Position does require travel as needed to support facilities across the system.
• Represent the Patient Experience department at sitewide orientations, onboarding programs, and organizational events.

Job description

North Mississippi Health Services seeks a Patient Experience Liaison to advance patient-family centered care across the system. You will bridge patients, families, and clinical teams to resolve concerns, promote empathy, and foster accountability in service recovery.

In this role you will coordinate service initiatives, track experience metrics, educate patients, and participate in system-wide committees. Travel to facilities across the system is required.