Patient Experience Advocate

ARAMARK; Gainesville (GA); On-site; USD 28,000 - 40,000; Full time

Job summary

ARAMARK is seeking a Patient Ambassador to greet guests, visitors, and staff at designated locations, delivering high-quality customer service. The role may support in the Emergency Department or dining areas, with duties adapting to client requirements and business needs. Experience in healthcare is helpful but not required.

Fluency in English is essential; multilingual is a plus. The position requires calmness under pressure, flexibility, and a commitment to privacy and safety standards in all

Qualifications

• Experience in a healthcare setting is helpful, but not required.
• Needs to communicate fluently in English; multilingual is a huge benefit.
• Ability to stay calm in a less than calm circumstance.
• Must be flexible and adaptable to change.

Responsibilities

• Maintains the privacy, safety, and dignity of each customer by observing client confidentiality and by rigorously adhering to safety and sanitation standards
• Ensures timely response to guest/customer request for information or assistance, calls out any delays or other problems that are identified
• Maintains friendly, efficient, positive customer service demeanor toward customers, clients, and co-workers.
• Responsive to customer needs.
• Adheres to the established policies addressing confidentiality of patient information.
• Maintains compliance with ARAMARK?s standards of operation. Adheres to ARAMARK?s Business Conduct Policy at all times. Maintains all records and reports to ensure compliance with all local, state, and federal regulations and codes.
• Adheres to Aramark safety policies and procedures including the use of proper personal protective gear and following proper infection control measures.
• Assists in training other employees. Work will vary with changing needs and priorities. Management may revise duties/schedule at any time.

Skills

Fluent English

Calm under pressure

Job description

ARAMARK is seeking a Patient Ambassador to greet guests, visitors, and staff at designated locations, delivering high-quality customer service. The role may support in the Emergency Department or dining areas, with duties adapting to client requirements and business needs. Experience in healthcare is helpful but not required.

Fluency in English is essential; multilingual is a plus. The position requires calmness under pressure, flexibility, and a commitment to privacy and safety standards in all