Patient Experience Concierge

Compass Healthcare; Rochester (MN); On-site; USD 30,000 - 39,000; Full time

Benefits offered by this job

Retirement Plan

Shopping Program

Wellness Programs

Discount Marketplace

ID Theft Protection

Pet Insurance

Critical Illness Insurance

Accident Insurance

Hospital Indemnity Insurance

Legal Services

Auto and Home Program

Job summary

Morrison Healthcare, part of Compass Group, is hiring a Patient Ambassador at Mayo Clinic St Mary's in Rochester, MN. The role focuses on representing the Patient Experience Team, conducting interviews and admission visits, and delivering exceptional hospitality to patients and families.

Schedule is full-time with varied shifts including weekends/holidays. Competitive hourly pay and comprehensive benefits for full-time staff are offered.

Qualifications

• Thorough knowledge of office procedures and contract administration.
• Ability to use environment to meet goals and objectives.
• Fiscal and budgetary skills.

Responsibilities

• Conducts new admission visits to assigned units within the timeframe set by unit leadership and patient experience leadership.
• Ensures all employees demonstrate an aggressive hospitality (respect) orientation toward customers and clients.
• Supports client satisfaction at a level that ensures account retention.
• Promotes client awareness of the Patient Experience Program.
• Assists in customizing programs to meet each account's unique needs as required.
• Assists in developing and/or monitoring a department/unit patient satisfaction action plan and reporting to clients as needed.
• Assists in effective employee relations programs at unit site.
• Encourages employee creativity and innovation.
• Provides recognition for employee when programs are implemented with success.
• Completes housekeeping tasks when requested by customer or patients.
• Resolves housekeeping issues that do not meet standards and ensures housekeeping tasks are followed up on and completed in a timely matter.
• Performs other duties as assigned.

Job description

Morrison Healthcare, part of Compass Group, is hiring a Patient Ambassador at Mayo Clinic St Mary's in Rochester, MN. The role focuses on representing the Patient Experience Team, conducting interviews and admission visits, and delivering exceptional hospitality to patients and families.

Schedule is full-time with varied shifts including weekends/holidays. Competitive hourly pay and comprehensive benefits for full-time staff are offered.