Patient Experience Advocate | Full-Time

Compass Group USA; Rochester (MN); On-site; USD 54,080 - 58,500; Full time

Benefits offered by this job

Full-time benefits

Health and wellness programs

Retirement plan

Discount marketplace

Identify Theft Protection

Pet Insurance

Job summary

Morrison Healthcare, a Compass Group company, is hiring a Patient Ambassador at Mayo Clinic Methodist in Rochester, MN. Full-time, 8:00 am to 4:30 pm, days may vary with rotating weekends and holidays; starting pay $26.00 per hour.

You will be the primary representative of the Patient Experience Team, conducting admissions visits and providing hospitality while supporting client satisfaction. You will tailor programs and assist in reporting outcomes as needed.

Qualifications

• Possess a thorough knowledge of office procedures and contract administration.
• Ability to use working knowledge of the environment to meet established goals and objectives.
• Fiscal and budgetary skills.

Responsibilities

• Conducts new admission visits to all assigned units within timeframe established by unit leadership and patient experience leadership.
• Supports client satisfaction at a level that ensures account retention.
• Promotes client awareness of the Patient Experience Program.
• Assists in developing and/or monitoring a department/unit patient satisfaction action plan and reporting to clients as needed.
• Encourages employee creativity and innovation.

Skills

Office procedures

Budgetary skills

Hospitality

Job description

Morrison Healthcare, a Compass Group company, is hiring a Patient Ambassador at Mayo Clinic Methodist in Rochester, MN. Full-time, 8:00 am to 4:30 pm, days may vary with rotating weekends and holidays; starting pay $26.00 per hour.

You will be the primary representative of the Patient Experience Team, conducting admissions visits and providing hospitality while supporting client satisfaction. You will tailor programs and assist in reporting outcomes as needed.