Temporary Onsite Patient Experience Liaison (Administrative)

Procom; Chicago (IL); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Life and disability insurance

Employee assistance program (EAP)

Medical and dental coverage

401(k) plan

Paid leave

Job summary

Procom is seeking a Patient Liaison Administrative for a temporary assignment at Rush University Medical Center in Chicago. The role focuses on enhancing patient experiences by engaging with patients, families, and clinical teams to ensure a positive healthcare environment.

Responsibilities include hospital rounds, addressing service recovery opportunities, supporting patient experience initiatives, and demonstrating professionalism and empathy.

Qualifications

• Strong guest relations or hospitality background.
• Excellent communication skills.
• Strong customer service instincts.
• Ability to de-escalate concerns.
• Proactive approach to creating positive experiences.
• Professionalism and empathy.
• Strong interpersonal skills.

Responsibilities

• Round throughout the hospital and engage with patients and families.
• Address service recovery opportunities and escalate concerns when appropriate.
• Support patient experience initiatives and help improve overall satisfaction.
• Demonstrate professionalism, empathy, and strong interpersonal skills.

Skills

Guest relations

Excellent communication

Customer service

De-escalation

Proactive experience

Professionalism

Interpersonal skills

Job description

Procom is seeking a Patient Liaison Administrative for a temporary assignment at Rush University Medical Center in Chicago. The role focuses on enhancing patient experiences by engaging with patients, families, and clinical teams to ensure a positive healthcare environment.

Responsibilities include hospital rounds, addressing service recovery opportunities, supporting patient experience initiatives, and demonstrating professionalism and empathy.