Patient Liaison Administrative

Procom; Oak Park (IL); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Life insurance

Short- and long-term disability

Employee assistance program (EAP)

Health and dental coverage

Job summary

Procom is seeking a Patient Liaison Administrative for a temporary onsite assignment at Rush Oak Park Hospital in Oak Park, IL. The role centers on enhancing the patient experience by engaging with patients, families, and clinical teams to address recovery opportunities.

Ideal candidates have strong guest relations or customer service backgrounds, excellent communication, and a proactive, empathetic approach to creating a positive patient experience. Healthcare experience is a plus.

Qualifications

• Strong guest relations, hospitality, or customer service background.
• Excellent communication skills.
• Strong customer service instincts.
• Ability to de-escalate concerns.
• Proactive approach to creating a positive patient experience.

Responsibilities

• Round throughout the hospital and engage with patients and families.
• Address service recovery opportunities and escalate concerns when appropriate.
• Support patient experience initiatives and help improve overall satisfaction.
• Demonstrate professionalism, empathy, and strong interpersonal skills.

Skills

Guest relations

Communication

De-escalation

Customer service

Proactive attitude

Job description

Patient Liaison Administrative:On behalf of our healthcare client, Procom is searching for a Patient Liaison Administrative for a temporary role. This position is an onsite position at our client’s Oak Park, Illinois office.Patient Liaison Administrative - Job Description:The Patient Liaison Administrative role focuses on enhancing the patient experience at Rush Oak Park Hospital. This position involves engaging with patients, families, and clinical teams to address service recovery opportunities and support patient experience initiatives.Patient Liaison Administrative - Responsibilities:• Round throughout the hospital and engage with patients and families.• Address service recovery opportunities and escalate concerns when appropriate.• Support patient experience initiatives and help improve overall satisfaction.• Demonstrate professionalism, empathy, and strong interpersonal skills.Patient Liaison Administrative - Mandatory Skills:• Strong guest relations, hospitality, or customer service background.• Excellent communication skills.• Strong customer service instincts.• Ability to de-escalate concerns.• Proactive approach to creating a positive patient experience.Patient Liaison Administrative – Nice-to-Have Skills:• Experience in a healthcare environment.• Familiarity with patient-facing roles.• Problem-solving skills.• Teamwork orientation.• Accessibility awareness.Patient Liaison Administrative – Assignment Length:This is a temporary position.Patient Liaison Administrative - Start Date:ASAP.Patient Liaison Administrative - Assignment Location:Oak Park, Illinois, United States. This position is onsite.This posting is for an existing vacancy.Procom provides Basic Life/AD&D insurance, Short- and Long-Term Disability, and EAP at no cost to eligible employees after a waiting period. Medical and dental coverage (employee premium contributions), a non-matching 401(k) plan, and additional voluntary coverage are also available. This role includes legislatively required paid leave; no bonus, commission, or equity compensation applies.