Onsite Patient Experience Liaison

Procom; Oak Park (IL); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Life insurance

Short- and long-term disability

Employee assistance program (EAP)

Health and dental coverage

Job summary

Procom is seeking a Patient Liaison Administrative for a temporary onsite assignment at Rush Oak Park Hospital in Oak Park, IL. The role centers on enhancing the patient experience by engaging with patients, families, and clinical teams to address recovery opportunities.

Ideal candidates have strong guest relations or customer service backgrounds, excellent communication, and a proactive, empathetic approach to creating a positive patient experience. Healthcare experience is a plus.

Qualifications

• Strong guest relations, hospitality, or customer service background.
• Excellent communication skills.
• Strong customer service instincts.
• Ability to de-escalate concerns.
• Proactive approach to creating a positive patient experience.

Responsibilities

• Round throughout the hospital and engage with patients and families.
• Address service recovery opportunities and escalate concerns when appropriate.
• Support patient experience initiatives and help improve overall satisfaction.
• Demonstrate professionalism, empathy, and strong interpersonal skills.

Skills

Guest relations

Communication

De-escalation

Customer service

Proactive attitude

Job description

Procom is seeking a Patient Liaison Administrative for a temporary onsite assignment at Rush Oak Park Hospital in Oak Park, IL. The role centers on enhancing the patient experience by engaging with patients, families, and clinical teams to address recovery opportunities.

Ideal candidates have strong guest relations or customer service backgrounds, excellent communication, and a proactive, empathetic approach to creating a positive patient experience. Healthcare experience is a plus.