Rehab Patient Concierge & Care Coordinator

Northwestern Memorial Healthcare; Geneva (IL); On-site; USD 24,000 - 33,000; Part time

Job summary

Northwestern Memorial Healthcare, located in Illinois, is hiring a Patient Liaison to oversee the patient service experience and optimize the use of practice resources.

The role focuses on building strong relationships, providing information, and advocating for patients while coordinating with providers and staff. This is a part-time position with responsibilities spanning scheduling, patient education, and interdepartmental collaboration.

Qualifications

• High School Diploma or GED required.
• 2 years healthcare experience preferred.
• Experience in a customer service role.

Responsibilities

• Manages schedules to optimize resources including providers, rooms, and equipment.
• Coordinates care alternatives and opens/closes clinic templates.
• Communicates with patients and staff to ensure treatment plan adherence.
• Assists Practice Manager with data collection related to physician productivity and resource utilization.
• Facilitates prevention of billing errors and ensures necessary pre-certifications or referrals.

Skills

Customer service

Communication

Education

High School Diploma or GED

Job description

Northwestern Memorial Healthcare, located in Illinois, is hiring a Patient Liaison to oversee the patient service experience and optimize the use of practice resources.

The role focuses on building strong relationships, providing information, and advocating for patients while coordinating with providers and staff. This is a part-time position with responsibilities spanning scheduling, patient education, and interdepartmental collaboration.