Patient Liaison Administrative

Procom; Chicago (IL); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Life and disability insurance

Employee assistance program (EAP)

Medical and dental coverage

401(k) plan

Paid leave

Job summary

Procom is seeking a Patient Liaison Administrative for a temporary assignment at Rush University Medical Center in Chicago. The role focuses on enhancing patient experiences by engaging with patients, families, and clinical teams to ensure a positive healthcare environment.

Responsibilities include hospital rounds, addressing service recovery opportunities, supporting patient experience initiatives, and demonstrating professionalism and empathy.

Qualifications

• Strong guest relations or hospitality background.
• Excellent communication skills.
• Strong customer service instincts.
• Ability to de-escalate concerns.
• Proactive approach to creating positive experiences.
• Professionalism and empathy.
• Strong interpersonal skills.

Responsibilities

• Round throughout the hospital and engage with patients and families.
• Address service recovery opportunities and escalate concerns when appropriate.
• Support patient experience initiatives and help improve overall satisfaction.
• Demonstrate professionalism, empathy, and strong interpersonal skills.

Skills

Guest relations

Excellent communication

Customer service

De-escalation

Proactive experience

Professionalism

Interpersonal skills

Job description

Patient Liaison Administrative:On behalf of our healthcare client, Procom is searching for a Patient Liaison Administrative for a temporary role. This position is an onsite position at our client’s Chicago office.Patient Liaison Administrative - Job Description:The Patient Liaison Administrative role focuses on enhancing patient experiences at Rush University Medical Center. This position involves engaging with patients, families, and clinical teams to ensure a positive healthcare environment and address any service recovery opportunities.Patient Liaison Administrative - Responsibilities:• Round throughout the hospital and engage with patients and families.• Address service recovery opportunities and escalate concerns when appropriate.• Support patient experience initiatives and help improve overall satisfaction.• Demonstrate professionalism, empathy, and strong interpersonal skills.Patient Liaison Administrative - Mandatory Skills:• Strong guest relations or hospitality background• Excellent communication skills• Strong customer service instincts• Ability to de-escalate concerns• Proactive approach to creating positive experiences• Professionalism and empathy• Strong interpersonal skillsPatient Liaison Administrative – Nice-to-Have Skills:• Experience in a healthcare environment• Familiarity with patient experience initiatives• Problem-solving skills• Teamwork-oriented mindset• Accessibility awarenessPatient Liaison Administrative – Assignment Length:This is a temporary position.Patient Liaison Administrative - Start Date:ASAPPatient Liaison Administrative - Assignment Location:Chicago, Illinois, United States, onsite position.This posting is for an existing vacancy.Procom provides Basic Life/AD&D insurance, Short- and Long-Term Disability, and EAP at no cost to eligible employees after a waiting period. Medical and dental coverage (employee premium contributions), a non-matching 401(k) plan, and additional voluntary coverage are also available. This role includes legislatively required paid leave; no bonus, commission, or equity compensation applies.