Temporary Front Desk Concierge - Guest Experience & Safety

American Cancer Society; Jacksonville (FL); On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

Paid time off

Benefits package

Job summary

The American Cancer Society in Jacksonville, FL seeks a Concierge to serve as the first point of contact at our facility, managing front desk operations and ensuring a welcoming, safe environment for guests and staff.

This temporary role supports guest check-in/out, information provision, transportation coordination, and safety, with hours Monday to Friday 7:30am–4:30pm and eligibility for shift differential pay.

Qualifications

• Minimum 1 year of Customer Service Experience
• High School Diploma or Equivalent
• Experience in hospitality, guest services, or related field preferred
• Additional education in hospitality management or customer service is a plus

Responsibilities

• Greet guests and manage check-in and check-out procedures (30%)
• Provide information about lodge amenities and community resources (20%)
• Coordinate transportation and EMPOWER Program services and schedules (15%)
• Respond to guest requests, concerns, and emergencies (15%)
• Maintain organized front desk area and accurate guest records (10%)
• Monitor lobby security and implement safety protocols (10%)

Skills

Strong communication

Multitask

Microsoft Office

Customer service

Evenings/weekends

Education

High School Diploma or Equivalent

Hospitality management/training (nice to have)

Tools

Multi-line phone systems

Front desk software (if used)

Job description

The American Cancer Society in Jacksonville, FL seeks a Concierge to serve as the first point of contact at our facility, managing front desk operations and ensuring a welcoming, safe environment for guests and staff.

This temporary role supports guest check-in/out, information provision, transportation coordination, and safety, with hours Monday to Friday 7:30am–4:30pm and eligibility for shift differential pay.