Guest Concierge, Front Desk & Guest Services Lead

American Cancer Society, Inc.; Arkansas; On-site; USD 40,000 - 42,000; Full time

Benefits offered by this job

Paid time off

Medical and dental benefits

Retirement plan

Wellness programs

Professional development

Job summary

The American Cancer Society is seeking a Concierge to serve as the first point of contact for guests, manage front desk operations, and ensure a welcoming, safe environment. The role involves assisting with check-in/out, answering inquiries, coordinating transportation, and supporting security procedures.

Essential skills include strong communication, ability to multitask, and proficient use of MS Office and multi-line phone systems.

Qualifications

• High School Diploma or Equivalent.
• Additional education or training in hospitality management or customer service is a plus.
• Previous experience in hospitality, guest services, or a related field is preferred.
• Minimum 1 year of Customer Service Experience.

Responsibilities

• Greet guests and manage check-in and check-out procedures (30%).
• Provide information about lodge amenities and community resources (20%).
• Coordinate transportation and EMPOWER Program services and schedules (15%).
• Respond to guest requests, concerns, and emergencies (15%).
• Maintain organized front desk area and accurate guest records (10%).
• Monitor lobby security and implement safety protocols (10%).

Skills

Communication

Interpersonal skills

Multitasking

MS Office

Phone systems

Customer service

Problem solving

Flexible hours

Education

High School Diploma or Equivalent

Hospitality training

Tools

Microsoft Office

Multi-line phone systems

Job description

The American Cancer Society is seeking a Concierge to serve as the first point of contact for guests, manage front desk operations, and ensure a welcoming, safe environment. The role involves assisting with check-in/out, answering inquiries, coordinating transportation, and supporting security procedures.

Essential skills include strong communication, ability to multitask, and proficient use of MS Office and multi-line phone systems.