Guest Experience Concierge

American Cancer Society; Cleveland (OH); On-site; USD 23,000 - 30,000; Full time

Job summary

The American Cancer Society in Cleveland, OH is hiring a Concierge to be the first point of contact for guests, manage front desk operations, and ensure a welcoming, safe environment. You will handle check-in/out, respond to inquiries, and coordinate transportation and security as part of a compassionate team.

The role requires strong communication, reliability, and the ability to multitask in a fast-paced setting, with the opportunity to contribute to lifesaving programs and community support

Qualifications

• High School Diploma or equivalent required.
• Experience in hospitality, guest services, or related field preferred.
• Minimum 1 year of customer service experience.

Responsibilities

• Greet guests and manage check-in and check-out procedures (30%).
• Provide information about lodge amenities and community resources (20%).
• Coordinate transportation & EMPOWER Program services and schedules (15%).
• Respond to guest requests, concerns, and emergencies (15%).
• Maintain organized front desk area and accurate guest records (10%).
• Monitor lobby security and implement safety protocols (10%).

Skills

Customer service

Communication

Multitasking

Problem-solving

Flexibility hours

Education

High School Diploma

Hospitality/customer service training

Tools

Microsoft Office

Multi-line phone system

Job description

The American Cancer Society in Cleveland, OH is hiring a Concierge to be the first point of contact for guests, manage front desk operations, and ensure a welcoming, safe environment. You will handle check-in/out, respond to inquiries, and coordinate transportation and security as part of a compassionate team.

The role requires strong communication, reliability, and the ability to multitask in a fast-paced setting, with the opportunity to contribute to lifesaving programs and community support