Temporary Customer Service Representative

Spring-Industries; Ventura (CA); On-site; USD 36,000 - 48,000; Part time

Job summary

Spring-Industries in Ventura, CA is seeking a temporary Customer Service Representative to join our team and cover maternity leave. You will communicate with customers to identify needs, process requests, escalate complaints, and provide helpful solutions that ensure a great customer service experience with our company.

The ideal candidate is friendly, computer savvy, organized and able to remain calm under pressure, while handling a high volume of emails and documenting interactions in our CRM

Qualifications

• Previous experience as a Customer Service Representative or in a similar role is preferred.
• Comfortable using computers and customer management software
• Excellent phone and verbal communication skills
• Highly organized with the ability to prioritize projects and manage time effectively

Responsibilities

• Receive a high volume of emails
• Identify the reason for the customer’s call, collect relevant information, and provide solutions
• Use best practices in customer service techniques to develop rapport and build relationships with customers
• Document all customer interactions

Skills

Customer service

Communication

Computer skills

Time management

Tools

CRM software

Job description

Job Summary

We are seeking a temporary Customer Service Representative to join our team and cover Maternity Leave. In this role, you will communicate with customers to identify their needs, process requests, escalation complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, organized and is able to remain calm under pressure.

Responsibilities

• Receive a high volume of emails
• Identify the reason for the customer’s call, collect relevant information, and provide solutions
• Use best practices in customer service techniques to develop rapport and build relationships with customers
• Document all customer interactions

Qualifications

• Previous experience as a Customer Service Representative or in a similar role is preferred
• Comfortable using computers and customer management software
• Excellent phone and verbal communication skills
• Highly organized with the ability to prioritize projects and manage time effectively