Customer Service Representative

Fastpost LLC; Livermore (CA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

401(k)

Competitive salary

Health insurance

Opportunity for advancement

Paid time off

Job summary

Fastpost LLC in Livermore, CA is seeking a Customer Service Representative to join our team. You will communicate with customers to identify needs, process requests, escalate complaints, and provide solutions that ensure a great service experience with our company.

The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure. We value strong communication, active listening, and the ability to manage multiple tasks while using CRM software to document interactions

Qualifications

• High school diploma or GED required.
• Previous CSR experience preferred.
• Strong computer and CRM skills.
• Excellent communication and listening skills.
• Ability to work under pressure and manage time.

Responsibilities

• Handle a high volume of inbound calls and emails.
• Identify reasons for customer calls, collect info, and provide solutions.
• Refer to premade scripts for various topics.
• Use best practices to build rapport and relationships with customers.
• Document all customer interactions.

Skills

Customer service

Active listening

Verbal communication

Phone skills

Time management

Education

High school diploma/GED

Tools

CRM software

Job description

Benefits:

• 401(k)
• Competitive salary
• Health insurance
• Opportunity for advancement
• Paid time off

Job Summary

We are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, **escalate** complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure.

Responsibilities

• Receive a high volume of inbound calls and emails
• Identify the reason for the customer’s call, collect relevant information, and provide solutions
• Refer to premade scripts for a variety of customer service topics
• Use best practices in customer service techniques to develop rapport and build relationships with customers
• Document all customer interactions

Qualifications

• High school diploma/GED
• Previous experience as a Customer Service Representative or in a similar role is preferred
• Comfortable using computers and customer management software
• Excellent phone and verbal communication skills
• Understanding of active listening techniques
• Ability to work well under pressure
• Highly organized with the ability to prioritize projects and manage time effectively