Customer Service Representative

Donghua USA Inc; Carol Stream (IL); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Competitive salary

Advancement opportunities

Paid time off

Training & development

401(k)

Performance bonus

Benefits

Career growth

Job summary

Donghua USA Inc is seeking a Customer Service Representative to join our team. You will communicate with customers to identify their needs, process requests, elevate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company.

The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure. This is a full-time role in our Carol Stream, IL office.

Qualifications

• High school diploma or GED required; customer service experience preferred.
• Ability to communicate clearly by phone and email.
• Proficiency with computers and customer management software.
• Strong listening and problem-solving skills.
• Must stay organized and manage time effectively.

Responsibilities

• Receive a high volume of inbound emails.
• Identify the reason for the customer’s call, collect relevant information, and provide solutions.
• Refer to premade scripts for various customer service topics.
• Develop rapport and build relationships with customers using best practices.

Skills

Verbal communication

Active listening

Time management

Organization

Calm under pressure

Computer skills

Education

High school diploma/GED

Tools

CRM software

Job description

Benefits

• Competitive salary
• Opportunity for advancement
• Paid time off
• Training & development
• 401(k)
• Bonus based on performance
• Benefits/Perks
• Competitive Compensation
• Paid Time Off
• Career Growth Opportunities

Job Summary

We are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, elevate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure.

Responsibilities

• Receive a high volume of inbound emails
• Identify the reason for the customer’s call, collect relevant information, and provide solutions
• Refer to premade scripts for a variety of customer service topics
• Use best practices in customer service techniques to develop rapport and build relationships with customers
• Document all customer interactions
• Meet personal and team quotas
• Attend trainings to maintain up-to-date skills and knowledge

Qualifications

• High school diploma/GED
• Previous experience as a Customer Service Representative or in a similar role is preferred
• Comfortable using computers and customer management software
• Excellent phone and verbal communication skills
• Understanding of active listening techniques
• Ability to work well under pressure
• Highly organized with the ability to prioritize projects and manage time effectively