Customer Service Representative

Jewels By Star LTD; New York (NY); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Competitive Compensation

Paid Time Off

Career Growth Opportunities

Job summary

Jewels By Star LTD, located in New York, is seeking a Customer Service Representative. This role involves handling a high volume of calls and emails, identifying customer needs, and providing effective solutions to enhance their experience. Ideal candidates are friendly, organized, and have excellent communication skills. Successful applicants will manage multiple tasks under pressure and document all interactions, ensuring a top-notch customer service experience. Competitive compensation and growth opportunities are offered.

Qualifications

• Previous experience as a Customer Service Representative or in a similar role is preferred.
• Understanding of active listening techniques.
• Ability to prioritize projects and manage time effectively.

Responsibilities

• Receive a high volume of inbound calls and emails.
• Identify the reason for the customer’s call, collect relevant information, and provide solutions.
• Document all customer interactions.

Skills

Excellent phone and verbal communication skills

Comfortable using computers and customer management software

Active listening techniques

Highly organized

Ability to work well under pressure

Education

High school diploma/GED

Job description

Benefits/Perks

• Competitive Compensation
• Paid Time Off
• Career Growth Opportunities

Job Summary

We are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, elevate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure.

Responsibilities

• Receive a high volume of inbound calls and emails
• Identify the reason for the customer’s call, collect relevant information, and provide solutions
• Refer to premade scripts for a variety of customer service topics
• Use best practices in customer service techniques to develop rapport and build relationships with customers
• Document all customer interactions
• Meet personal and team quotas
• Attend trainings to maintain up-to-date skills and knowledge

Qualifications

• High school diploma/GED
• Previous experience as a Customer Service Representative or in a similar role is preferred
• Comfortable using computers and customer management software
• Excellent phone and verbal communication skills
• Understanding of active listening techniques
• Ability to work well under pressure
• Highly organized with the ability to prioritize projects and manage time effectively