Customer Service Representative

Drive IT; New York (NY); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Company parties

Competitive salary

Opportunity for advancement

Paid time off

Signing bonus

Competitive Compensation

Paid Time Off

Career Growth Opportunities

Job summary

Drive IT is seeking a Customer Service Representative to join our team. You will communicate with customers to identify needs, process requests, elevate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company.

The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure. In this role, you will handle a high volume of inquiries, follow premade scripts, document all interactions, and collaborate with the

Qualifications

• Associates Degree
• Previous experience as a Customer Service Representative or in a similar role is preferred
• Comfortable using computers and customer management software
• Excellent phone and verbal communication skills
• Understanding of active listening techniques
• Ability to work well under pressure
• Highly organized with the ability to prioritize projects and manage time effectively

Responsibilities

• Receive a high volume of inbound calls and emails
• Identify the reason for the customer’s call, collect relevant information, and provide solutions
• Refer to premade scripts for a variety of customer service topics
• Use best practices in customer service techniques to develop rapport and build relationships with customers
• Document all customer interactions
• Meet personal and team quotas
• Attend trainings to maintain up-to-date skills and knowledge

Skills

Phone communication

Computer skills

Active listening

Time management

Stress management

Education

Associate's degree

Tools

CRM software

Job description

Benefits:

• Company parties


• Competitive salary


• Opportunity for advancement


• Paid time off


• Signing bonus

Benefits/Perks

• Competitive Compensation


• Paid Time Off


• Career Growth Opportunities

Job Summary

We are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, elevate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure.

Responsibilities

• Receive a high volume of inbound calls and emails


• Identify the reason for the customer’s call, collect relevant information, and provide solutions


• Refer to premade scripts for a variety of customer service topics


• Use best practices in customer service techniques to develop rapport and build relationships with customers


• Document all customer interactions


• Meet personal and team quotas


• Attend trainings to maintain up-to-date skills and knowledge

Qualifications

• Associates Degree


• Previous experience as a Customer Service Representative or in a similar role is preferred


• Comfortable using computers and customer management software


• Excellent phone and verbal communication skills


• Understanding of active listening techniques
  
• Ability to work well under pressure


• Highly organized with the ability to prioritize projects and manage time effectively