Temporary Customer Service Specialist — Calm, Organized & Helpful

Spring-Industries; Ventura (CA); On-site; USD 36,000 - 48,000; Part time

Job summary

Spring-Industries in Ventura, CA is seeking a temporary Customer Service Representative to join our team and cover maternity leave. You will communicate with customers to identify needs, process requests, escalate complaints, and provide helpful solutions that ensure a great customer service experience with our company.

The ideal candidate is friendly, computer savvy, organized and able to remain calm under pressure, while handling a high volume of emails and documenting interactions in our CRM

Qualifications

• Previous experience as a Customer Service Representative or in a similar role is preferred.
• Comfortable using computers and customer management software
• Excellent phone and verbal communication skills
• Highly organized with the ability to prioritize projects and manage time effectively

Responsibilities

• Receive a high volume of emails
• Identify the reason for the customer’s call, collect relevant information, and provide solutions
• Use best practices in customer service techniques to develop rapport and build relationships with customers
• Document all customer interactions

Skills

Customer service

Communication

Computer skills

Time management

Tools

CRM software

Job description

Spring-Industries in Ventura, CA is seeking a temporary Customer Service Representative to join our team and cover maternity leave. You will communicate with customers to identify needs, process requests, escalate complaints, and provide helpful solutions that ensure a great customer service experience with our company.

The ideal candidate is friendly, computer savvy, organized and able to remain calm under pressure, while handling a high volume of emails and documenting interactions in our CRM