Customer Service Representative

Global Exterior Experts Llc; Aurora (IL); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Competitive Compensation

Paid Time Off

Career Growth Opportunities

Job summary

An established industry player is looking for a Customer Service Representative to enhance their team. This role involves engaging with customers to identify their needs, process requests, and resolve complaints, ensuring a positive service experience. The ideal candidate will be friendly, organized, and adept at using customer management software. With a focus on career growth, this position offers a supportive environment where you can thrive under pressure and build lasting relationships with customers. If you are passionate about providing excellent service and eager to grow, this opportunity is perfect for you.

Qualifications

• Previous experience as a Customer Service Representative is preferred.
• Excellent communication skills and ability to work under pressure.

Responsibilities

• Receive a high volume of inbound calls and emails.
• Provide solutions and document all customer interactions.
• Attend trainings to maintain up-to-date skills.

Skills

Excellent phone and verbal communication skills

Active listening techniques

Ability to work well under pressure

Highly organized

Customer service techniques

Education

High school diploma/GED

Tools

Customer management software

Computer skills

Job description

Benefits/Perks

• Competitive Compensation
• Paid Time Off
• Career Growth Opportunities

Job Summary

We are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure.

Responsibilities

1. Receive a high volume of inbound calls and emails
2. Identify the reason for the customer’s call, collect relevant information, and provide solutions
3. Refer to premade scripts for a variety of customer service topics
4. Use best practices in customer service techniques to develop rapport and build relationships with customers
5. Document all customer interactions
6. Meet personal and team quotas
7. Attend trainings to maintain up-to-date skills and knowledge

Qualifications

1. High school diploma/GED
2. Previous experience as a Customer Service Representative or in a similar role is preferred
3. Comfortable using computers and customer management software
4. Excellent phone and verbal communication skills
5. Understanding of active listening techniques
6. Ability to work well under pressure
7. Highly organized with the ability to prioritize projects and manage time effectively