Temporary - Computer Lab/Help Desk Technician (Pool)

Tennessee Board of Regents; Nashville (TN); On-site; USD 23,000 - 32,000; Part time

Job summary

Tennessee Board of Regents (TBR) seeks a Temporary Computer Lab/Help Desk Technician to assist students, faculty, and staff with technology issues and to support lab and media services with equipment setups. Up to 28 hours per week, shifts may vary.

Responsibilities include providing Help Desk phone support, performing password resets, and logging work in the ticketing system from the assigned campus location in Nashville.

Qualifications

• High school diploma or equivalent.
• Experience maintaining and answering questions about technology equipment.
• Proficiency in a variety of computer applications.
• Excellent customer service skills.

Responsibilities

• Provide Help Desk phone support to students, faculty, and staff.
• Assist with setup and delivery of technology equipment for classrooms, offices, and campus events.
• Perform password resets and log work in the ticketing system.
• Perform duties from the assigned campus or work location.

Skills

Customer service

Technical support

Help desk

Education

High school diploma or equivalent

Associate’s Degree in technology or related field

Tools

Help Desk ticketing system

Job description

Temporary – Computer Lab/Help Desk Technician (Pool)

Assist with daily operations of the User Support Services Assist by helping students, faculty, and staff with technology-related issues and questions and by helping computer lab technicians and media services with technology setups.

Essential Job Functions/Typical Job Duties And Responsibilities

Provides Help Desk phone support to the Nashville State community. Answers questions about hardware/software configurations. Performs password resets. Records work in the Help Desk ticketing system. Assists computer lab technician and media services with set up and delivery of technology equipment and services for classrooms, offices, and campus events. Perform job duties from the assigned campus or work location.

Required Qualifications

High school diploma or equivalent.

Demonstrated experience with maintaining and answering questions about technology equipment.

Preferred Qualifications

Associate’s Degree in technology or related field.

Knowledge, Skills, And Abilities

Proficiency in a variety of computer applications.

Excellent customer service skills.

Rate of Pay

$20.00 per hour

Work Hours

Up to 28 hours per week. Hours and shifts may vary.