Campus IT Help Desk Assistant - Temporary

Tennessee Board of Regents; Gallatin (TN); On-site; USD 18,000 - 26,000; Part time

Job summary

Volunteer State Community College in Gallatin, TN is seeking a Temporary Help Desk Assistant to provide courteous and timely IT support to employees and students at the college's Help Desk.

You will assist with wireless setup on personal devices, handle walk-in and phone support, create work orders, perform light printer maintenance, and help checkout equipment, with occasional switchboard backup.

Qualifications

• High school diploma or GED equivalent.
• Experience with Microsoft applications and familiarity with Microsoft software.
• Excellent telephone, verbal, written, and interpersonal communication skills.
• Ability to learn new software.
• Ability to prioritize and multi-task.

Responsibilities

• Help students configure and troubleshoot wireless access on personal devices.
• Provide IT Help Desk support for students (walk-in and phone) for various technical issues.
• Create work orders for IT personnel when issue cannot be resolved.
• Perform light maintenance on printers.
• Checkout equipment to faculty, staff and students.
• Fill in as backup for switchboard operators.
• Other duties as assigned.

Skills

MS Office

Communication skills

Learning agility

Prioritization

Education

High school diploma or GED

Job description

Volunteer State Community College in Gallatin, TN is seeking a Temporary Help Desk Assistant to provide courteous and timely IT support to employees and students at the college's Help Desk.

You will assist with wireless setup on personal devices, handle walk-in and phone support, create work orders, perform light printer maintenance, and help checkout equipment, with occasional switchboard backup.