Temporary- Help Desk Assistant (Pool)

Volunteer State Community College; Gallatin (TN); On-site; USD 18,000 - 26,000; Part time

Job summary

Volunteer State Community College in Gallatin, TN, is seeking a Temporary Help Desk Assistant to support employees and students at the IT Help Desk. The role focuses on courteous, timely assistance and problem resolution.

You will assist with wireless setup on personal devices, handle user accounts, and create work orders for IT personnel when issues cannot be resolved. This is a temporary part-time pool position with occasional shift coverage.

Qualifications

• High school diploma or GED equivalent.
• Experience with Microsoft applications and strong familiarity with Microsoft software.
• Excellent telephone, verbal, written, and interpersonal communication skills.
• Ability to learn new software and prioritize tasks.

Responsibilities

• Help students configure and troubleshoot wireless access on personal devices.
• Provide IT Help Desk support for students (walk-in and phone) for various technical issues including usernames/passwords, minor hardware and software problems, and email.
• Create work orders for IT personnel when issue cannot be resolved.
• Perform light maintenance on printers.
• Checkout equipment to faculty, staff and students.
• Fill in as backup for switchboard operators.

Skills

Microsoft Office

Communication

Education

High school diploma or GED

Job description

Temporary- Help Desk Assistant (Pool)

Volunteer State Community College

Title

Temporary- Help Desk Assistant (Pool)

Institution

Volunteer State CommunityCollege

Job Summary

To provide courteous and timely assistance for employees and students who contact the IT Help Desk.

Job Duties

• Help students configure and troubleshoot wireless access on personal devices.
• Provide IT Help Desk support for students (walk-in and phone) for various technical issues including but not limited to username/passwords, minor hardware and software problems, and email.
• Create work orders for IT personnel when issue cannot be resolved.
• Perform light maintenance on printers.
• Checkout equipment to faculty, staff and students.
• Fill in as backup for switchboard operators.
• Other duties as assigned.

Minimum Qualifications

• High school diploma or GED equivalent.

Knowledge, Skills, and Abilities

• Experience with Microsoft applications and strong familiarity with Microsoft software.
• Ability to learn new software.
• Excellent telephone, verbal, written, and interpersonal communication skills.
• Ability to prioritize and multi-task.

Pay Rate

$16.00 per hour

Availability/Closing Date

This posting is not a guarantee of an open position. Applications for temporary part-time positions are accepted on a continuous basis and reviewed by the department when openings become available. Postings close yearly on October 31; to maintain your application within the system, you will need to re-apply each year.

Special Instructions to Applicants

Unofficial transcripts are acceptable for the application process. Official transcripts will be required upon hire.

Applicants may be subject to a background check.