Campus IT Help Desk Assistant (Temporary Pool)

Volunteer State Community College; Gallatin (TN); On-site; USD 18,000 - 26,000; Part time

Job summary

Volunteer State Community College in Gallatin, TN, is seeking a Temporary Help Desk Assistant to support employees and students at the IT Help Desk. The role focuses on courteous, timely assistance and problem resolution.

You will assist with wireless setup on personal devices, handle user accounts, and create work orders for IT personnel when issues cannot be resolved. This is a temporary part-time pool position with occasional shift coverage.

Qualifications

• High school diploma or GED equivalent.
• Experience with Microsoft applications and strong familiarity with Microsoft software.
• Excellent telephone, verbal, written, and interpersonal communication skills.
• Ability to learn new software and prioritize tasks.

Responsibilities

• Help students configure and troubleshoot wireless access on personal devices.
• Provide IT Help Desk support for students (walk-in and phone) for various technical issues including usernames/passwords, minor hardware and software problems, and email.
• Create work orders for IT personnel when issue cannot be resolved.
• Perform light maintenance on printers.
• Checkout equipment to faculty, staff and students.
• Fill in as backup for switchboard operators.

Skills

Microsoft Office

Communication

Education

High school diploma or GED

Job description

Volunteer State Community College in Gallatin, TN, is seeking a Temporary Help Desk Assistant to support employees and students at the IT Help Desk. The role focuses on courteous, timely assistance and problem resolution.

You will assist with wireless setup on personal devices, handle user accounts, and create work orders for IT personnel when issues cannot be resolved. This is a temporary part-time pool position with occasional shift coverage.