IT Support Associate

Tennessee Board of Regents; Nashville (TN); Vor Ort; USD 48.000 - 55.000; Vollzeit

Zusammenfassung

The Tennessee Board of Regents through TCAT Nashville is seeking an IT Support Associate to join our Information Technology team. This full-time, Monday–Friday role requires a hands-on administrator to troubleshoot and support campus computers and networks, both in-person and remotely, with 37.5 hours weekly.

Ideal candidates will have an IT diploma or CompTIA certifications, strong networking and security fundamentals, and the ability to manage devices across Windows, macOS, Linux, and mobile

Qualifikationen

• Minimum of two years’ work experience in networking, helpdesk, hardware, software, and network troubleshooting.
• High school diploma or equivalent with IT diploma or CompTIA A+ and Network+ certifications; relevant experience acceptable.
• Ability to work with Windows, macOS, Linux, and mobile devices; travel to off-campus locations may be required.

Aufgaben

• Troubleshoot and maintain performance of computers and networks; provide in-person or remote support.
• Assist with design and implementation of security measures and IT resources utilization.
• Assist with inventory, help desk tickets, and maintenance of networking equipment.
• Support facilities and administrative staff in IT resources; occasional travel to off-campus locations.
• Remain current with IT developments; work with routers, switches, VOIP, and servers.

Kenntnisse

Networking

Troubleshooting

Customer support

IT security

Documentation

Ausbildung

High school diploma or equivalent plus IT diploma or CompTIA A+/Net+

Two years IT networking/helpdesk experience

Tools

Microsoft Intune

Azure Entra & Identities

VOIP

Switch/Firewall management

Servers

PC/Mac/Linux

Jobbeschreibung

IT Support Associate

Location: TCAT Nashville

Reports To: Coordinator of Information Technology

Classification: Non-Exempt, Full-Time

The Tennessee College of Applied Technology Nashville is accepting applications for the position of IT Support Associate. This staff position will work Monday through Friday, 37.5 hours a week, 7.5 hours per day.

Minimum Qualifications:

• High school diploma or equivalent required with a post-secondary technical IT diploma or CompTIA A+ and Network + Certified. A comparable combination of education and related work experience may be considered
• Minimum of two years’ work experience in networking, helpdesk/customer, hardware, software, and network troubleshooting
• PC/MAC/Linux, Mobile devices, IOS/Android, server management, Experience with Microsoft Intune, Entra and Azure managed Identities, Equipment Deployment, Time efficiency and Prioritization, Cabling, ability to lift 30 lbs. at a time, MS Teams integrations, Virtualization, ability to use ladders and install equipment in difficult to reach areas (i.e. Camera installation on perimeter areas.) Switch management, Firewall Management, VOIP, Cloud storage management.

PREFERRED QUALIFICATIONS:

• Associate degree in a related field

KNOWLEDGE, SKILLS, AND ABILITIES

• Provide support focusing primarily on network infrastructure, IT security, and technology innovation in an educational system
• Ability to remain current in the IT field
• Ability to work with routers and switches
• Ability to work with students, faculty, and staff
• Ability to work independently
• Ability to multi-task
• Ability to work with managed switches, firewalls, servers, VOIP equipment, endpoints, managing currently deployed equipment, and orchestrating upgrades per student body needs
• Adaptability in an ever-changing work environment
• High Level or Organization
• Demonstrate professionalism when working with students, faculty, and staff

JOB DUTIES AND RESPONSIBILITIES

Information Technology:

• The IT Support Associate will be responsible for troubleshooting and maintaining the performance of computers and networks, as well providing in-person or remote technical support through email, phone and web-based platforms
• Assist with designing and implementing necessary security measures within the network to comply with TBR policies and guidelines. Responsibilities will also include assisting facilities and administrative staff in best utilizing the IT resources available. Some travel to off-campus locations and perform other duties as assigned.
• Assisting with routine tasks, such as inventory management
• Accepting, reviewing, and acting on help desk tickets
• Assist with maintenance and installation of networking equipment and infrastructure

Professional Development:

• Remain current within the instructional field and technologies; acquire, maintain, and apply knowledge of current instructional methodologies and materials; attend scheduled college and division professional development and in-service activities; support related professional organizations; stay up to date through ongoing training, conferences, webinars, and self-study to maintain expertise in changing educational regulations and systems.

Service to the College and Community:

• Assist in the recruitment and selection of college personnel as assigned; participate in accreditation activities, attend convocation and commencement exercises, and participate in mandatory college programs; develop and maintain positive and cooperative relationships with colleagues and industry partners; work to meet COE accreditation standards. Cooperate with outside agencies; establish and maintain good public relations with the school's general public.
• Perform other duties as assigned by supervisor and/or administration, on and off campus.
• Occasional travel may be required to attend information sessions, recruitment events, meetings, or department needs to all campus locations or training off-site.

PHYSICAL DEMANDS / WORKING CONDITIONS:

• Sedentary desk work - Sitting for extended periods while performing computer-based tasks, reading, writing, etc.
• Light physical activity - Walking around campus, standing for meetings or interactions, light lifting/carrying of files or supplies.
• Occasional lifting/carrying - Moving boxes, equipment, or other items that may weigh up to 25 lbs.
• Flexibility- Ability to install electroic equipment underdesks, and in tight spaces.
• Ability to navigate campus environments - Walking up/downstairs, traversing uneven surfaces, etc.

Salary:

$48,000-$55,000 Commensurate with qualifications, experience, and education, and in accordance with the guidelines established by the Tennessee Board of Regents.

EMPLOYMENT DOCUMENTS

Current federal law requires identification and eligibility verification prior to employment. Only U.S. citizens and aliens authorized to work in the United States may be employed. An offer of employment is contingent upon a successful background check.

Equal Employment Opportunity

TBR does not discriminate on the basis of race, color, religion, ethnic or national origin, sex, disability, age, status as a covered veteran, or genetic information in its programs and activities. The following person has been designated to handle inquiries regarding the nondiscrimination policies: Melanie Buchanan, Vice President, [e-mail], 615-425-5570.

Title VI/ADA Employer “A Tennessee Board of Regents Institution”