Temporary- Help Desk Assistant (Pool)

Tennessee Board of Regents; Gallatin (TN); On-site; USD 18,000 - 26,000; Part time

Job summary

Volunteer State Community College in Gallatin, TN is seeking a Temporary Help Desk Assistant to provide courteous and timely IT support to employees and students at the college's Help Desk.

You will assist with wireless setup on personal devices, handle walk-in and phone support, create work orders, perform light printer maintenance, and help checkout equipment, with occasional switchboard backup.

Qualifications

• High school diploma or GED equivalent.
• Experience with Microsoft applications and familiarity with Microsoft software.
• Excellent telephone, verbal, written, and interpersonal communication skills.
• Ability to learn new software.
• Ability to prioritize and multi-task.

Responsibilities

• Help students configure and troubleshoot wireless access on personal devices.
• Provide IT Help Desk support for students (walk-in and phone) for various technical issues.
• Create work orders for IT personnel when issue cannot be resolved.
• Perform light maintenance on printers.
• Checkout equipment to faculty, staff and students.
• Fill in as backup for switchboard operators.
• Other duties as assigned.

Skills

MS Office

Communication skills

Learning agility

Prioritization

Education

High school diploma or GED

Job description

Title:

Temporary- Help Desk Assistant (Pool)

Institution:

Volunteer State Community College

Job Summary:

To provide courteous and timely assistance for employees and students who contact the IT Help Desk.

Job Duties:

Help students configure and troubleshoot wireless access on personal devices. Provide IT Help Desk support for students (walk-in and phone) for various technical issues including but not limited to username/passwords, minor hardware and software problems, and email. Create work orders for IT personnel when issue cannot be resolved. Perform light maintenance on printers. Checkout equipment to faculty, staff and students. Fill in as backup for switchboard operators. Other duties as assigned.

Minimum Qualifications:

High school diploma or GED equivalent.

Knowledge, Skills, and Abilities

Experience with Microsoft applications and strong familiarity with Microsoft software. Ability to learn new software. Excellent telephone, verbal, written, and interpersonal communication skills. Ability to prioritize and multi-task.

Pay Rate:

$16.00 per hour

Availability/Closing Date:

This posting is not a guarantee of an open position. Applications for temporary part-time positions are accepted on a continuous basis and reviewed by the department when openings become available. Postings close yearly on October 31; to maintain your application within the system, you will need to re-apply each year.

Special Instructions to Applicants:

Unofficial transcripts are acceptable for the application process. Official transcripts will be required upon hire.

Applicants may be subject to a background check.