IT Service Desk Tech II — Onsite, Contract-to-Hire

Top Prospect Group; Salt Lake City (UT); Presencial; USD 39.000 - 41.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

On-call rotation

Descripción de la vacante

Top Prospect Group is seeking an IT Service Desk Technician Level II to provide on-site and remote support for end-user devices, network infrastructure, and software applications in Salt Lake City, Utah. The role includes after-hours on-call rotation and collaboration with IT Administrators and Engineers to ensure reliable technology services.

DOE hourly rate applies. The ideal candidate has 5+ years of troubleshooting Windows environments, ITSM experience, and strong customer service skills.

Formación

• Associate degree or technical training is required.
• Minimum 5 years of experience troubleshooting and supporting Windows desktops/servers.
• Experience with printers, peripherals, and mobile devices.
• Experience with network connectivity and infrastructure.
• Manufacturing industry experience is preferred.

Responsabilidades

• Provide technical support and break-fix services for IT equipment.
• Troubleshoot smartphones and mobile devices.
• Support network infrastructure and printers.
• Manage software installations and applications.
• Coordinate third-party vendors for equipment and service support.
• Document and resolve issues in the ITSM platform.
• Create self-service documentation and knowledge base articles.
• Assist with inventory management of IT assets.
• Provide on-site support for IT Administrators and Engineers.
• Participate in after-hours on-call rotation.
• Perform additional duties as assigned.

Conocimientos

Windows desktops/servers

End-user support

Customer service

Microsoft 365

TCP/IP networking

VMware virtualization

ITSM/Service desk

Educación

Associate degree or technical training

IT certifications (e.g., CompTIA A+/Network+)

Herramientas

ITSM platform

Ticketing systems

Microsoft 365

VMware

Descripción del empleo

Top Prospect Group is seeking an IT Service Desk Technician Level II to provide on-site and remote support for end-user devices, network infrastructure, and software applications in Salt Lake City, Utah. The role includes after-hours on-call rotation and collaboration with IT Administrators and Engineers to ensure reliable technology services.

DOE hourly rate applies. The ideal candidate has 5+ years of troubleshooting Windows environments, ITSM experience, and strong customer service skills.