Temp Technical Support Specialist - 24/7 Helpdesk

Intrado; Longmont (CO); Hybrid; USD 20,000 - 25,000; Full time

Job summary

A leading emergency services partner based in Longmont, Colorado, is looking for a Technical Customer Support 1 - Temporary to provide technical assistance for customer issues. The role includes troubleshooting, ticket management, and customer interactions. Candidates should have at least one year of customer service experience and be flexible to work various shifts. The expected salary range is $20,000 - $25,000, commensurate with experience. Join us to ensure critical support in a vital industry.

Qualifications

• 1+ year of customer service experience required, preferably in a helpdesk environment.
• Working knowledge of standard computer applications and operating systems.
• Exposure to troubleshooting is a plus.

Responsibilities

• Answer incoming calls from customers and collect required details.
• Create, update, and close support tickets with clear notes.
• Perform technical troubleshooting using guides and internal tools.

Skills

Customer service experience

Technical troubleshooting

Knowledge of operating systems

Familiarity with SIP protocols

Basic networking concepts

Education

High school diploma or GED

Bachelor's degree in Information Technology, Networking or Computer Science

Job description

A leading emergency services partner based in Longmont, Colorado, is looking for a Technical Customer Support 1 - Temporary to provide technical assistance for customer issues. The role includes troubleshooting, ticket management, and customer interactions. Candidates should have at least one year of customer service experience and be flexible to work various shifts. The expected salary range is $20,000 - $25,000, commensurate with experience. Join us to ensure critical support in a vital industry.