Technical Support Analyst - Windows, AD & ITSM On-Call

Visionaire Partners; Aurora (CO); On-site; USD 70,000 - 85,000; Full time

Benefits offered by this job

401(k) plan with up to a 4% match

Medical coverage

Dental coverage

Vision coverage

Life insurance

Disability coverage

Job summary

A technology solutions company is seeking a Technical Support Analyst based in Aurora, CO. The role demands 6+ years of technical support experience, specifically in Windows and MS Office. Responsibilities include troubleshooting hardware and software issues and maintaining IT security protocols. Benefits for W-2 contractors include a 401(k) plan with matching, medical coverage, and more. Flexibility for on-call and weekend support is also required.

Qualifications

• 6+ years of technical support experience.
• Strong knowledge of Windows & MS Office.
• Ability to validate full disk encryption.

Responsibilities

• Triage and resolve Level II/III incidents & service requests.
• Troubleshoot hardware, software, network, and user access issues.
• Create and update knowledge base articles.

Skills

Technical support experience

Windows & MS Office support

Active Directory experience

Desk-side support

Customer service skills

Excellent communication

Job description

A technology solutions company is seeking a Technical Support Analyst based in Aurora, CO. The role demands 6+ years of technical support experience, specifically in Windows and MS Office. Responsibilities include troubleshooting hardware and software issues and maintaining IT security protocols. Benefits for W-2 contractors include a 401(k) plan with matching, medical coverage, and more. Flexibility for on-call and weekend support is also required.