Senior Tech Support Specialist: Client Solutions & Training

Fairygodboss; Denver (CO); On-site; USD 25,761 - 52,183; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Matched Retirement Savings

Paid Volunteer Time Off

Wellness Program

Personal Days & Vacation

Job summary

A leading HR technology company in Denver is looking for a Client Service representative. The role involves resolving application issues, assisting clients with inquiries, and leveraging product knowledge for better client understanding. The ideal candidate will possess strong interpersonal and communication skills, thrive in a fast-paced call center environment, and be committed to client satisfaction.

Qualifications

• Prior client service or systems integration experience is essential.
• Experience in a fast-paced environment is beneficial.
• Strong ability to analyze complex client requirements.

Responsibilities

• Resolve ADP/client application issues including system setup and product functionality.
• Communicate effectively with clients to resolve inquiries.
• Educate clients around product value and provide recommendations.

Skills

Client service

Research and troubleshooting

Strong interpersonal skills

Communication

Teamwork

Education

High school diploma or equivalent

Tools

ADP software

Enterprise eTime

Workforce Manager

Job description

A leading HR technology company in Denver is looking for a Client Service representative. The role involves resolving application issues, assisting clients with inquiries, and leveraging product knowledge for better client understanding. The ideal candidate will possess strong interpersonal and communication skills, thrive in a fast-paced call center environment, and be committed to client satisfaction.