Help Desk Analyst - IT Support (Entry Level)

Stem Xpert; Denver (CO); On-site; USD 40,000 - 55,000; Full time

Job summary

A technology solutions provider is seeking a Technical Support Specialist in Denver, Colorado. The role involves providing support to end users by identifying and resolving technical problems, responding to support requests via phone and email, and documenting issues for timely resolution. Candidates should possess knowledge of Microsoft Office and various Windows systems, along with at least 1 year of relevant experience. This position offers a collaborative work environment with a focus on user support.

Qualifications

• 1 year or equivalent experience in a technical support role.
• Knowledge of commonly-used concepts and procedures in the IT field.
• Ability to document and track issues for resolution.

Responsibilities

• Provide support to end users on technical issues.
• Identify, research, and resolve technical problems.
• Respond to technical support requests via calls and emails.

Skills

Microsoft Office

Windows 10

Windows 8, 8.1

Windows 9x/2000/XP/NT/Vista/7

Education

Associate's degree in a related area

Job description

A technology solutions provider is seeking a Technical Support Specialist in Denver, Colorado. The role involves providing support to end users by identifying and resolving technical problems, responding to support requests via phone and email, and documenting issues for timely resolution. Candidates should possess knowledge of Microsoft Office and various Windows systems, along with at least 1 year of relevant experience. This position offers a collaborative work environment with a focus on user support.