Teller Trainee: Kickstart Your Banking Career

Rockland Trust; Waltham (MA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health Insurance

401K plan

Tuition Assistance

Wellness Program

Job summary

Rockland Trust is seeking a Teller Trainee to be the friendly face of our branches, delivering efficient and courteous service. You will greet customers, process routine transactions, and guide clients to the right banking solutions while upholding accuracy and professionalism.

We offer part-time and full-time hours with growth potential, comprehensive benefits, and a supportive training environment designed to develop expertise in customer service and financial products.

Qualifications

• High school diploma or equivalent.
• Strong verbal and written communication skills.
• Comfortable using technology, including computers, to facilitate the achievement of business goals.
• Sales and service-oriented personality.
• Ability to maintain a professional appearance.
• Positive approach to interactions with customers and team members.
• Ability to work within normal office requirements, with long periods of standing and continuous customer support.
• Ability to lift and carry up to 50 pounds.
• Willingness and ability to work within a flexible work week, which may include weekends, as customer needs dictate.
• Ability to successfully complete all required onboarding, job-specific, compliance, regulatory, operational, and continuing education training programs within established timeframes.

Responsibilities

• Make the first impression to our customers as they enter the branch, warmly greeting them and guiding them to the colleague who can best support their needs.
• Engage in constant customer support, exhibiting efficient, effective, and courteous customer service in person and via telephone.
• Serve customers by supplying them with information on the Rockland Trust banking products best suited to their individual needs.
• Ensure that customers feel cared for as you perform duties that require a high level of accuracy, such as processing deposits, withdrawals, payments, cash checking, and other financial transactions.
• Make decisions alongside immediate supervisor, which may become more extensive as position gains in knowledge and experience.
• Work closely with our training team and your branch team to learn about these responsibilities, and to complete Rockland Trust's Teller Training.
• Perform any other duties as assigned by management.

Skills

Customer service

Cash handling

Communication skills

Sales orientation

Professional appearance

Education

High school diploma

Job description

Rockland Trust is seeking a Teller Trainee to be the friendly face of our branches, delivering efficient and courteous service. You will greet customers, process routine transactions, and guide clients to the right banking solutions while upholding accuracy and professionalism.

We offer part-time and full-time hours with growth potential, comprehensive benefits, and a supportive training environment designed to develop expertise in customer service and financial products.