Teller Trainee: Frontline Banking & Customer Care

Rockland Trust; Saugus (MA); On-site; USD 24,796 - 30,307; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

401K retirement plan

Long Term Disability & Life Insurance

Tuition Assistance

Job summary

Rockland Trust is seeking a Teller Trainee to be the friendly face of our Massachusetts branches, delivering efficient customer service and handling routine deposits, withdrawals, and payments.

You will greet customers, assess needs, and recommend banking products while participating in our structured Teller Training. A professional appearance and flexible schedule are important as you contribute to branch goals.

Qualifications

• High school diploma or equivalent.
• Strong verbal and written communication skills.
• Comfortable using technology, including computers, to facilitate the achievement of business goals.
• Sales and service-oriented personality.
• Ability to maintain a professional appearance.
• Positive approach to interactions with customers and team members.
• Ability to work within normal office requirements, with long periods of standing and continuous customer support.
• Ability to lift and carry up to 50 pounds.
• Willingness and ability to work within a flexible work week, which may include weekends, as customer needs dictate.
• Ability to successfully complete our training program.

Responsibilities

• Make the first impression to our customers as they enter the branch, warmly greeting them and guiding them to the colleague who can best support their needs.
• Engage in constant customer support, exhibiting efficient, effective, and courteous customer service in person and via telephone.
• Serve customers by supplying them with information on the Rockland Trust banking products best suited to their individual needs.
• Ensure that customers feel cared for as you perform duties that require a high level of accuracy, such as processing deposits, withdrawals, payments, cash checking, and other financial transactions.
• Make decisions alongside immediate supervisor, which may become more extensive as position gains in knowledge and experience.
• Work closely with our training team and your branch team to learn about these responsibilities, and to complete Rockland Trust’s Teller Training.
• Perform any other duties as assigned by management.

Skills

Verbal communication

Written communication

Sales and service orientation

Professional appearance

Positive attitude

Standing for long periods

Lifting up to 50 pounds

Flexible schedule

Training program completion

Education

High school diploma or equivalent

Job description

Rockland Trust is seeking a Teller Trainee to be the friendly face of our Massachusetts branches, delivering efficient customer service and handling routine deposits, withdrawals, and payments.

You will greet customers, assess needs, and recommend banking products while participating in our structured Teller Training. A professional appearance and flexible schedule are important as you contribute to branch goals.