Teller Trainee: Launch Your Banking Career

Rockland Trust Company; Norwood (MA); On-site; USD 24,796 - 33,062; Full time

Benefits offered by this job

Health Insurance

401K

Paid vacation

Tuition assistance

Wellness program

Job summary

Rockland Trust in Norwood, MA is seeking a Teller Trainee to be the friendly first impression in our branch network. You will greet customers, handle basic transactions, and guide them to the right colleague while learning Rockland Trust's products and services.

This role emphasizes accuracy, courtesy, and relationship-building as you process deposits, withdrawals, payments, and cash checks. You will participate in training with our team to complete onboarding and branch goals while developing

Qualifications

• High school diploma or equivalent.
• Strong verbal and written communication skills.
• Comfortable using technology, including computers, to facilitate the achievement of business goals.
• Sales and service‑oriented personality.
• Ability to maintain a professional appearance.
• Positive approach to interactions with customers and team members.
• Ability to work within normal office requirements, with long periods of standing and continuous customer support.
• Ability to lift and carry up to 50 pounds.
• Willingness and ability to work within a flexible work week, which may include weekends, as customer needs dictate.
• Ability to successfully complete onboarding, job‑specific, compliance, regulatory, operational, and continuing education training programs.

Responsibilities

• Make the first impression to our customers as they enter the branch, warmly greeting them and guiding them to the colleague who can best support their needs.
• Engage in constant customer support, exhibiting efficient, effective, and courteous customer service in person and via telephone.
• Serve customers by supplying them with information on the Rockland Trust banking products best suited to their individual needs.
• Ensure that customers feel cared for as you perform duties that require a high level of accuracy, such as processing deposits, withdrawals, payments, cash checking, and other financial transactions.
• Make decisions alongside immediate supervisor, which may become more extensive as position gains in knowledge and experience.
• Work closely with our training team and your branch team to learn about these responsibilities, and to complete Rockland Trust’s Teller Training.
• Perform any other duties as assigned by management.

Skills

Communication

Tech-savvy

Sales oriented

Professional appearance

Customer service

Flexibility

Physical ability

Onboarding training

Education

High school diploma or equivalent

Job description

Rockland Trust in Norwood, MA is seeking a Teller Trainee to be the friendly first impression in our branch network. You will greet customers, handle basic transactions, and guide them to the right colleague while learning Rockland Trust's products and services.

This role emphasizes accuracy, courtesy, and relationship-building as you process deposits, withdrawals, payments, and cash checks. You will participate in training with our team to complete onboarding and branch goals while developing