Teller Team Lead & Sales Coach

Rockland Trust; Abington (MA); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

401K retirement plan

Long Term Disability & Life Insurance

Tuition Assistance

Wellness program

Child Care Reimbursement

Job summary

Rockland Trust in Massachusetts is seeking a Teller Specialist to lead the teller line, ensure accurate processing of transactions, and help achieve branch sales goals. You will coach the teller team, model exceptional service, and maintain daily operations with integrity.

You will engage customers, identify sales opportunities, train new tellers, and balance cash while managing vault tasks. This role emphasizes teamwork, compliance, and a customer-first mindset within a community-focused

Qualifications

• Strong customer service mindset and communication skills.
• Ability to supervise and develop staff.
• Experience with sales referrals and cross-selling.
• Proficiency in cash handling and banking procedures.

Responsibilities

• Oversee the teller line day-to-day operations and ensure compliance.
• Lead and coach tellers, driving sales opportunities and referrals.
• Train new tellers and evaluate performance.
• Process deposits, withdrawals, transfers, and cash handling accurately.
• Manage vault, cash limits, and balance daily totals.

Skills

Customer service

Team leadership

Sales skills

Cash handling

Conflict resolution

Education

High school diploma or equivalent

Tools

Teller software

Job description

Rockland Trust in Massachusetts is seeking a Teller Specialist to lead the teller line, ensure accurate processing of transactions, and help achieve branch sales goals. You will coach the teller team, model exceptional service, and maintain daily operations with integrity.

You will engage customers, identify sales opportunities, train new tellers, and balance cash while managing vault tasks. This role emphasizes teamwork, compliance, and a customer-first mindset within a community-focused