Teller Specialist I Everett Branch

Rockland Trust; Everett (MA); On-site; USD 38,000 - 52,000; Full time

Job summary

Rockland Trust is a full‑service commercial bank headquartered in Massachusetts, offering banking, wealth management, and investment solutions. The Teller Specialist role involves leading teller operations, coaching staff, and supporting branch sales goals while delivering exceptional customer service.

As a key member of the team, you will oversee daily teller functions, ensure compliance and accuracy in transactions, and help develop tellers through training and performance assessments, all

Qualifications

• High school diploma or equivalent.
• Strong verbal and written communication skills.
• Sales-oriented personality, with a positive

Responsibilities

• Oversee the day-to-day operation of the teller line in conjunction with the Branch Manager/Designee.
• Provide leadership, conflict resolution, and process improvements to the teller line.
• Engage and develop the teller team in sales activities and refer customers to appropriate platforms.
• Train and onboard new tellers; evaluate and document performance.
• Create and foster a cohesive team with a positive work environment.
• Develop and utilize the skills for effective supervision of colleagues.
• Process all transactions including deposits, withdrawals, transfers, and cash checking accurately.
• Manage branch cash, vault, and balance daily limits.
• Oversee teller outbound calling and service calls for onboarding new customers.
• Utilize systems and reports to profile customers and generate leads for platform staff.
• Act as a resource to tellers with knowledge of products and services.
• Promote self-service channels to customers (ATM, Online Banking, Mobile Banking).
• Conduct monthly reports (Quality Assurance, Cash Audit, Teller Error, etc.).
• Adhere to security, compliance, and retail banking policies; supervise tellers accordingly.
• Take initiative to support other departments and respond to interoffice inquiries.

Skills

Verbal communication

Written communication

Sales orientation

Education

High school diploma or equivalent

Job description

Rockland Trust is a full-service commercial bank and financial services company committed to helping our neighbors reach their financial goals. Founded in 1907 and headquartered in Massachusetts, we proudly serve individuals, families, and businesses throughout New England with a strong emphasis on personal relationships, local decision-making, and community impact.

With a broad range of banking, wealth management, and investment solutions, Rockland Trust combines the resources of a growing financial institution with the personalized service of a community bank. Our long-standing philosophy-Where Each Relationship Matters-guides how we work with our customers, colleagues, and communities every day.

At Rockland Trust, our employees are at the heart of our success. We foster a collaborative, inclusive, and values-driven culture that encourages professional growth, innovation, and work-life balance. We are deeply committed to community involvement, financial education, and creating a workplace where individuals can build meaningful, long-term careers.

As a Teller Specialist at Rockland Trust, you are at the head of day-to-day teller operations, overseeing teller functions and teller participation in achieving branch sales goals. Each day, you contribute to the ongoing improvement of customer experience as you lead, coach, and model quality service in every interaction.

With a positive can-do attitude and a genuine desire to work with customers and colleagues in a caring and empathetic way, you are responsible for maintaining an environment that fosters teamwork and supports individual professional development. You are a trusted resource for both colleagues and customers alike, providing outstanding service and building relationships while also overseeing the daily operations on the teller line.

What You'll Experience:

• Meaningful relationships: We believe that Each Relationship Matters, and are fully committed to creating a respectful and inclusive environment where everyone is given the chance to succeed.
• Commitment to community: We believe supporting our communities is essential, and are committed to helping those in need.
• Recognition & reward: We believe all colleagues should be recognized for their contributions.
• Training & development: We believe all colleagues are critical to our future, and we will invest in their success by providing educational experiences and resources to manage and navigate their careers.
• Comprehensive benefits: Our goal is to offer our colleagues a generous benefits package, and an environment that supports a healthy work-life balance. Our benefits include: competitive compensation with performance incentive awards, Health Insurance, Dental Insurance, Vision and Pet Insurance, 401K retirement plan, Long Term Disability & Life Insurance, Child Care Reimbursement, Tuition Assistance for graduate and undergraduate programs, an award winning wellness program and much more.

Who We Are:

At Rockland Trust, we believe that being a great place to bank starts with being a great place to work. When our colleagues are valued and cared for, they're empowered to make a difference for our customers and communities.

As one of The Boston Globe's "Top Places to Work" since 2008, we know that finding the right people is just the beginning. Through competitive benefits, enriching development opportunities, and a respectful and collaborative culture, we've built a workplace that enhances our colleagues' lifestyle and inspires them to reach their full potential.

For over 116 years, we have been dedicated to strengthening the neighborhoods we live in and serve. Rockland Trust offers a wide range of banking, investment, and insurance services to help individuals and businesses work toward their financial goals with more than 120 branches located throughout Massachusetts and New Hampshire, as well as commercial banking, investment management offices, and residential lending centers across Massachusetts, New Hampshire and Rhode Island.

What You'll Do:

• Work in conjunction with the Branch Manager/Designee to oversee the day-to-day operation of the teller line, ensuring compliance and procedural requirements are met by the entire team.
• Provide leadership, conflict resolution, and process improvements to the teller line.
• Engage and develop the entire teller team in sales activities by leading and coaching team members on how to identify sales opportunities and refer customers to appropriate platforms.
• Train and onboard new tellers; objectively evaluate and document performance of tellers.
• Create and foster a cohesive team by promoting a positive work environment and maintaining a good working relationship with all bank personnel.
• Develop and utilize the skills and knowledge necessary for effective supervision of colleagues.
• Process all transactions, including deposits, withdrawals, transfers, cash checking, etc. in an accurate, efficient, and professional manner.
• Manage large amounts of branch cash, oversee vault management, and balance daily limits.
• Oversee teller outbound calling activities and make service calls as requested to assist in the onboarding of new customers.
• Utilize systems and reports to profile customers and provide leads to platform staff for additional products and services.
• Actively seek knowledge and understanding of products and services to assess and meet customer needs and to act as a resource to tellers.
• Act as a leader in demonstrating self-service channels to customers, including ATM, Online Banking, and Mobile Banking.
• Conduct monthly reports (Quality Assurance, Cash Audit, Teller Error, etc.) to ensure that branch operations are sound.
• Understand and adhere to all security, compliance, and retail banking policies and procedures; ensure tellers adhere to the policies and procedures within established guidelines and authority.
• Assume responsibility for additional reporting duties and responsibilities as required.
• Takes initiative in providing support for other departments in the bank and answers interoffice inquiries in an efficient and courteous manner.

Required Qualifications:

• High school diploma or equivalent.
• Strong verbal and written communication skills.
• Sales-oriented personality, with a positive